Product Ops - Credit Card (Service Delivery Team) - Acceptance

About Us

Duitku.com (an Aspire company) is an online payment solutions provider. We offer online payment coverage for users in Indonesia with credit and debit cards, mobile payments, e-wallets, bank transfer, prepaid cards, vouchers and many others.

About the Role

We are seeking a detail-oriented and reliable Product Ops - Credit Card (Service Delivery Team) - Acceptance to join our team.

The responsibilities covering:

• Address and resolve inquiries related to credit card payments in a timely manner.
• Generate and maintain detailed reports on transaction performance, customer complaints and periodical reports.
• Document all customer interactions and case resolutions in the system.
• Ensure all credit card transactions comply with industry standards and regulations.
• Assist in identifying and mitigating risks associated with credit card payments.
• Participate in the development and implementation of improved payment processes and protocols.
• Collaborate with the technology team to enhance the payment gateway's functionality.
• Work closely with other service delivery teams to ensure seamless processing of credit card payments.
• Communicate effectively with banks, card issuers, and other financial institutions to resolve issues.
• Stay updated on the latest trends and developments in credit card payments.
• Share knowledge & best practices with team members through training sessions & meetings.

Minimum Qualifications

• Bachelor’s degree in Finance, Business Administration, Information Technology, or a related field.
• Minimum of 1-2 years experience in a similar role, preferably within the payments, financial services or banking industry.
• Experience with credit card payment processing/or and fraud detection is highly desirable.
• In-depth understanding of credit card processing workflows and industry standards.
• Familiarity with PCI DSS compliance requirements.

Preferred Qualification

• Proficiency with payment processing systems and tools.
• Strong analytical skills with the ability to interpret large volumes of transaction data.
• Experience with SQL or other data analysis tools is a plus.
• Excellent problem-solving abilities to address and resolve payment issues efficiently.
• Strong attention to detail to identify discrepancies and potential fraud.
• Exceptional verbal and written communication skills.
• Ability to explain complex technical information to non-technical stakeholders.
• Proficient in English.
• Strong customer service orientation with the ability to handle challenging situations calmly and professionally.
• Effective collaboration skills to work with cross-functional teams.
• Strong organizational and time management abilities.
• Capability to manage multiple tasks and priorities in a fast-paced environment.
• High degree of accuracy in data analysis and reporting.
• Keen attention to detail to ensure compliance with regulatory standards.

Additional Requirements

• Strong ethical standards and integrity in handling sensitive financial information.
• Continuous learning mindset to stay abreast of industry trends and technological advancements.
• Flexibility to work in a dynamic environment and adapt to changing priorities.