Integrations Operations Engineer

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

The Integrations Operations Engineering team (IOE team) focuses on strengthening Plaid’s network with financial institutions by directly resolving issues with our integrations to increase reliability and quality of data, as well as creating new integrations to grow our financial network. The team therefore plays a mission-critical role in ensuring industry-leading connectivity to financial institutions to enable our customers to meet ever-expanding financial services use cases, and reach as many users as possible.

Responsibilities

• Investigate and resolve the highest impact integrations issues by writing maintainable code with tests and deploying them to production
• Participate in pull requests and other code review as both a receiver and giver of feedback
• Rotate in on-call schedules with other Engineering teams to ensure uptime of integrations
• Apply creative problem solving to solve problems at a more abstract and holistic level

Qualifications

• At least one year of professional software engineering experience
• Experience developing web services and APIs, or clients/integrations that interface with them
• Customer-first attitude with a strong sense of empathy
• Proven ability to identify and improve processes and increase efficiencies
• Analytical and data-oriented approach to problem solving
• Familiarity or experience with TypeScript