Launch Senior Manager, Operations

About the Team

At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.

About the Role

You will report to the Head of Expansion & Transformation.

Key responsibilities:

• Coordinate and manage the end-to-end launch of new product offerings across various countries to support Aspire’s growth aspirations.
• Design the operations launch playbook for new product offerings.
• Work with Strategy, Product, Compliance, and Operations leadership at Aspire to design new product launch requirements.
• Design and develop launch plan, and program manage the launch activities.
• Manage the set-up of policies and processes to ensure our operations are compliant and well documented.
  Identify risks, issues and mitigation plans to ensure on-time and frictionless launch.

Minimum Qualifications

• You are analytical - You can create & clearly communicate strategies and support it with data
• You are a true owner - You are detail oriented, and know your projects in depth while also being able to understand strategic priorities and connecting the dots with business goals
• You are resourceful - You may have never faced a problem before, but you will find a solution
• You are hungry to drive change - You have a positive attitude, you are self-motivated, hands-on, and ready to learn; Startup life is not always the easiest, but at least you make it fun
• You have strong communication skills - You can communicate very well on the phone and in writing, with internal and external stakeholders. Your communication is clear, concise and professional.

Preferred Qualifications

• Previous experience in launching new product offerings (e.g. investment, savings, cards etc) - from day 0 planning through to day 1 operational go-live.
• Knowledge of local and general knowledge of fintech regulatory requirements.