Solutions Engineer

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

We are looking for an outstanding Solutions Engineer to join the Revenue team in an amazing tech startup located in Berlin!

You are going to be our #2 Solutions Engineer in DACH, and you will be able to impact our team and our customers starting from day one.

The Solutions Engineering Team lives at the intersection of Sales, Customer Relations, and Product while enabling all teams with the technical knowledge they need to achieve their objectives.

Job Description

• Working closely with all the local sales directors, Account Executives(AEs), and Customer Success Managers(CSM) during the sales process and throughout the customer life cycle.
• You will be providing technical product expertise, especially integration, responding to RFIs, RFPs and helping customers design and lead Proof of Concepts (POC) to showcase Aircall and its capabilities.
• Integrations, APIs, and webhooks are the main focus of the team and where we can bring value to your team. You will be mapping your customers and leads processes and tools in order to understand how we can connect Aircall with their existing process and turn their phone system as their productivity tool.
• Setting up POC together with your clients providing technical and network expertise also in the pre-sales activities.
• A product roadmap champion internally and externally with our Revenue teams and in conversations with prospects and clients.
• Building internal documentation on how to build these workflows and empower everyone within the teams with technical expertise.
• Working closely with our third-party Partners and resellers in order to enable them for technical complex implementations.
• Contribute to the developer platform with materials, solutions, and services offered to clients to share them with the community

A little more about you:

• You are thrilled by understanding customer needs in all stages of the sales cycle and you love going into the nitty gritty details of their use cases.
• You are curious but always critical. Understanding why is what drives your daily conversations and you are ready to challenge people's thinking in a positive way.
• You live in the nexus between business, sales, and technology.
• You know the basics of at least one programming language (e.g. Javascript, Ruby, Go, Python, etc.) Understand the concepts of web servers and databases.
• You have a proven track record of managing complex projects and several stakeholders with different backgrounds (you can convince the Head of sales and also talk tech with the PM)
• You already have previous expertise as a Solutions Engineer/Sales Engineer or you have always been the go-to-person for technical questions as playing a role as an AE or Strategic CSM in a tech company.
• German & English native. French is a plus.