Director, Cloud Infrastructure & Platform Services

Job Title: Director of Cloud Infrastructure and Platform Services
Department: Technical Operations
Reports to: Chief Information Officer

Summary
We are seeking a highly skilled and experienced Director of Cloud Infrastructure and Platform Services to deliver exceptional end-user support and drive continuous service improvements.

Purpose of Role
Reporting to the Chief Information Officer, this role involves ensuring stability and performance of a high usage, cloud-based platform through support, platform architecture, and robust change control. The successful candidate will oversee the development, delivery, and operations of all hosted infrastructure and platforms, ensure proper service level management with third-party providers, and manage event logging, incident response, and problem management to minimize business impact and address root causes of major incidents. In addition, the role will provide change control, release management, and testing to the engineering teams to ensure that robust software is deployed in a resilient manner.

Essential Responsibilities
• Lead platform support & maintenance efforts and direct strategic plan for infrastructure programs with critical business functionality, and moderate to high complexity.
• Oversee cloud infrastructure implementation and maintenance to ensure optimal and secure functioning of cloud environments, endpoints, and security systems.
• Communicate progress, issues, and solutions with senior leaders, ensuring timely and budget-compliant program delivery.
• Direct platform engineering efforts for development tools and services related to Site Reliability Engineering.
• Manage relationships with technology vendors and service providers, negotiate contracts, and ensure service delivery meets agreements.
• Drive the evaluation, development, and implementation of infrastructure solution architecture standards, ensuring effective reviews, governance processes, and adherence to regulatory best practices.
• Maintain and enhance business goals architecture standardization, and system availability.
• Provide comprehensive technical support including troubleshooting hardware and software issues, training on new technologies, maintaining documentation, and assisting with other technical needs.
• Drive the engineering, adoption, and migration of applications and AWS cloud services and containers for efficiency improvements.
• Identify continuous improvement opportunities for services, innovative approaches, processes, and the retirement and replacement of outdated systems.
• Ensure compliance and understanding of core processes, including demand management, sourcing contracts, service level agreements, regulatory compliance, internal audit, disaster recovery, business continuity, system development life cycle, and vendor management.

Knowledge, Skills and Abilities
• Bachelor’s degree from accredited institution in Computer Science, Engineering, or a related field
• Extensive experience in IT Service Management, ideally within client-facing systems for a healthcare (or other regulated industry) growth-stage company, with an understanding of privacy and security considerations
• Proven expertise in Cloud Service Engineering (e.g., AWS, GCP), Servers (e.g., virtual machines), and Containers and Orchestrations (e.g., Kubernetes)
• Recent experience with Infrastructure as Code (IaC) provisioning cloud environments (i.e., Terraform)
• Robust knowledge of IT Service Management tools, Automation and Scripting (e.g., Python, Bash, Ansible), and Directory/Identity Services (e.g., Okta, SAML, Microsoft Active Directory, Microsoft Azure AD)
• Experience with CI/CD Pipeline design and automation, API Gateways, and API Management
• Familiarity with QA best practices including stress testing, automated unit test coverage, usage of Selenium and other test automation technologies
• Experience working with development organizations working with .NET, Java, or Node.js

Preferred
• Master’s degree preferred
• Certifications in ITIL, networking, servers, storage, Windows, AWS, and other relevant methods/technologies are encouraged but not required
• Experience with data and ETL technologies including Databricks, Apache Airflow, and AWS Aurora
• Code pipeline automation experience employing Circle CI or Jenkins
• Prior responsibility for deploying mobile apps via Google Play and Apple AppStore Connect

Relevant Working Conditions/ Physical Demands
• Sitting at a computer – 6-8 hours per day

*Equiti is an Equal Opportunity Employer Committed to creating a diverse and inclusive company culture. We do not discriminate against candidates and employees due to age, disability, sex, race, gender identity, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

*The Company is committed to making modifications to its hiring process to make it accessible for people with disabilities. *