Senior Client Success Manager, CoCo

Bazaarvoice is gearing up for new triumphs and are on the lookout for a passionate Senior Contextual Commerce Strategist to join our stellar team! Elevate your career by supporting our Enterprise clients, where your role as a C&C Strategist will be at the forefront of creating and nurturing impactful, long-lasting professional relationships with key stakeholders.

As a Senior Client Success Manager on our Contextual Commerce team, you will be at the heart of our mission to support Enterprise clients. Your focus will be on creating and growing trusting, lasting professional relationships with key stakeholders. Be part of a team that thrives on excellence and is dedicated to delivering unparalleled success for our clients.

What you'll be doing:

• Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10)
• Ensure renewal and growth of each account in your portfolio
• Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally
• Oversee an account coordinator or analyst who will help manage all day-to-day account deliverables, and ensure we consistently meet or exceed clients expectations
• Stay up to date on our product roadmap so you’re able to identify opportunities where we can help your accounts even more in the future to achieve their business objectives
• Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for Granify/ Bazaarvoice to help now and in the future
• Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions
• Attend and host relationship building and networking events
• Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Granify/ Bazaarvoice to generate referrals for new business

Who you are:

• 3+ years experience managing large recurring enterprise deals, ideally in a smaller, fast-paced company
• Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients
• Charismatic and exceptional communicator
• You are naturally consultative and love to teach complex concepts in a simple way
• You love brainstorming, creative thinking and are an excellent problem solver
• Project management comes easy to you and you have the ability to prioritize and maintain focus
• You are energetic, positive, and have a solutions-first approach
• You are unafraid of taking on new responsibilities
• You are self-directed, hard-working, and passionate about what you do
• You have a take control and get things done mindset, and activity that reflects such

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