Principal Product Manager, Post-Delivery Experiences

Narvar is growing! We are hiring a Principal Product Manager who has proven experience in building best-in-class SaaS products and features within ecommerce ecosystems. You will be an integral leader and driver of the next wave of Narvar’s growth.

We’re looking for someone who has experience building and driving the adoption of features in SaaS applications while having a keen eye for intuitive consumer-facing workflows. The ideal candidate can quickly drive a project from idea to wide adoption, iterating on feedback to eliminate friction and help users accomplish their jobs to be done. This role reports to the Director of Product Management.

Day-to-day

• Develop a deep understanding of our platform, application suite, market and customers to drive strategic planning and growth in returns, exchanges, delivery claims and similar capabilities
• Serve as a driving force for innovation in the customer and end user experience, working closely with design and research teams on developing the best UX for hundreds of millions of consumers
• Interface with clients to gather requirements, iterate on product features, and represent Narvar as a valuable business partner
• Build strong relationships and facilitate strategic alignment and decision-making with cross-functional leads and other product managers
• Identify and interpret immediate and/or upcoming client needs and work with the team to develop a product feature plan that addresses them
• Specify, prioritize, and communicate product requirements that contain user stories, business rules, flows, interaction design guidance, and use cases
• Define and analyze key product feature metrics to optimize features post-launch

What we’re looking for

• 10+ years of software product management experience in high-leverage roles
• 5+ years working in SaaS startups, ideally in ecommerce or retail fields
• Track record of creating highly intuitive and usable business- and consumer-facing experiences
• Ability to drive growth in ambiguous environments and bring others along
• Proven ability to collaborate across teams and geographies
• Skilled in analyzing and synthesizing data to set strategic goals while ensuring continuous measurement and iteration against it
• Exceptional communication skills, with the ability to flex your style based on the audience and effectively engage C-level executives
• Ability to keep perspective
• Bachelor's degree in business administration, marketing, computer science, economics, or a related field; or equivalent work experience

Bonus Points

• Familiarity with Metabase, SQL, or similar business intelligence tools
• Technical background, from an ability to read and understand API documentation, to a formal education in programming

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1400+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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