Technical Support Engineer - US

At Atlan, we’re proud to be the leader in the Forrester Wave: Enterprise Data Catalogs, Q3 2024, and working with the world’s largest organisations to drive innovation and success. Our growth and impact have created an exciting opportunity for a Technical Support Engineer in the US. 🏆

Join Atlan, where we're leading the active metadata management revolution, enabling data teams to unlock insights and drive innovation. As a Technic Support Engineer, you'll be at the forefront, directly tackling support tickets and guiding our customers to conquer data mountains with confidence.

Your Mission:

• Work with industry leaders: Collaborate with top-tier data teams, pushing the boundaries of data discovery, governance, and quality.
• Shape the future of data: Be a key player in revolutionizing how organizations unlock data's true potential.
• Customer Superhero: Directly resolve customer concerns and inquiries through support tickets, empowering them to achieve their data-driven goals.
• Become a data guru: Deepen your expertise in data catalogs, governance, quality, observability, warehouses, lakes, CDPs, and beyond.
• Master the Atlan arsenal: Seamlessly troubleshoot, analyze, and resolve issues raised in support tickets, guiding customers on platform intricacies.
• Collaborate like a champion: Team up with engineers to address pain points and elevate the Atlan experience.
• Craft knowledge treasures: Contribute to an expansive knowledge base, empowering future data explorers.
• Train and mentor: new team members as we scale our Customer Happiness function

What Makes You a Great Fit:

• Experience: 4+ years of: Customer Support, Cloud Support, Technical Support, or Product Support Engineer experience.
• Expertise: in data-related domains: data catalogs, governance, quality, observability, etc.
• Technical prowess: SQL, REST APIs, Linux/CLI/Terminal, Kubernetes, Cloud technology (AWS, Azure, GCP).
• Familiarity with DBT/Snowflake/Databricks, prior experience with data platforms and governance, strong customer relationship building skills.
• Good to have the understanding of at least one of the programming languages (PHP, Java, Python).