Manager, Growth Analytics

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.

The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

We are seeking an analytical and creative problem solver to lead analytics and data initiatives in support of our Growth teams. Reporting to the Senior Manager, Growth Analytics, you will play a key role in optimizing strategies across marketing channels, lifecycle communications, and experimentation efforts. Your work will encompass managing data pipelines, performing in-depth tracking & measurement analyses, and driving growth initiatives. You will be instrumental in identifying technical opportunities to unlock performance, while also shaping the direction of Growth investments and overall business strategies.

What You'll Do:

• Partner closely with Growth leadership to shape data-driven strategies that drive customer acquisition, retention, and profitability.
• Conduct in-depth analyses of CRM data to uncover opportunities for improved targeting, segmentation, and personalization, directly influencing marketing and product investments.
• Lead the design and analysis of experiments to optimize Growth efforts across multiple channels, utilizing test and learn methodologies.
• Innovate and continuously enhance analytic capabilities, driving actionable consumer insights through the evolution of reporting, monitoring, automation, and data democratization.
• Work closely with our CRM team & tech partners to ensure the availability, quality, and accessibility of data required for email reporting and analytics.
• Communicating technical material with clear data visualization and compelling narrative to a range of audiences to provide insight into the factors impacting business performance.
• Develop and maintain robust marketing data pipelines, ensuring data integrity and scalability to support various business needs.
• Build and automate dashboards, reporting systems, and analyses to track key growth metrics and provide actionable insights for leadership and channel managers.
• Own end-to-end management of Growth-related projects across Data, Engineering, and Product, ensuring that technical projects align with the Growth team needs to unlock incremental performance.

What You'll Bring to the Team:

• 5-7+ years of experience in quantitative analysis roles, ideally within a CRM or growth marketing context.
• Expert-level SQL skills & experience with DBT for data modeling and transformation.
• Strong experience using BI tools (e.g., Looker, Mixpanel) to effectively communicate CRM insights.
• A proven track record of using analytics to drive strategic decision-making and business outcomes.
• Excellent communication skills, with the ability to synthesize complex analyses into compelling narratives for diverse stakeholders.
• A self-starter with strong prioritization, problem-solving, and influence capabilities.
• Working knowledge of Python and associated analytics libraries (Pandas, etc.).
• Working knowledge of Google Marketing Platform tools and products.
• Experience setting up and evaluating experiments.
• Prior experience with direct response marketing test design and analytics.

We've Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness