Founding AI Engineer

About Us

Console gives IT teams trainable AI agents that can handle support requests directly in Slack, without needing a human-in-the-loop. Today, Console can automate 40-70% of the work that a tier 1 IT support agent would otherwise have to do, including things like: managing app access, password/MFA resets, laptop troubleshooting, IT policy Q&A, onboarding/offboarding, and more.

To do this, IT teams connect Console to all of their systems and configure AI agents in natural language to solve requests according to their organizational policies, in minutes.

Other reasons to join Console:

• Product market fit: while still early, we're seeing incredible pull from our early customers - now is the perfect time to join: right at takeoff
• Massive market with slow-moving incumbents: we consistently win deals when going head-to-head with our competitors in a $200B+ market
• Well funded by Thrive Capital (investors in OpenAI, Stripe, GitHub, etc), SV Angel, Jack Altman, and other Tier 1 Startup founders
• World-class team: our founders are second-time founders, and the entire team is made up of ex-founders and ex-startup engineers
• Compensation: we pay in the top 15% of early stage startups

About the Role

We’re looking for an AI Engineer to join our team and help build a category-defining product, applying state-of-the-art AI techniques to automate complex IT workflows in the enterprise, and save businesses thousands of hours in wasted time.

As an AI engineer, you will be working directly with our founders on the heart of our product — the AI that powers our best-in-class IT support agent, our natural language workflow builder, and our IT copilot that helps IT teams detect & address gaps in their own organization.

This role is based in San Francisco, CA. We prefer working in-person and offer relocation assistance to new employees.

About You

• You’re an individual with strong generalist technical skills, and you value a high degree of ownership and responsibility
• You have worked extensively with AI and LLMs, from concept to a production environment at scale
• You’re familiar with advanced prompting techniques and common RAG strategies. You have experience with evaluation frameworks and assessing AI performance.
• You understand that building great AI systems means caring deeply about the user experience, collecting and carefully studying data, and being willing to experiment.
• You are excited to help define the technical and cultural foundation for a growing engineering team

Requirements

• 4+ years of full-time software engineering experience, with a focus on AI/ML engineering
• Comfortable working and contributing across the entire stack (Typescript/Node/React)
• Obsessed with building incredible product experiences for users, and never happy with "good enough"

Benefits

• Comprehensive health, dental, and vision insurance
• Unlimited PTO
• 401(k)
• Lunch provided daily in office
• Career growth opportunities within a fast-growing AI company