Business Operations Manager

Who We Are

Imprint is building a next-generation co-branded credit card company to serve America’s great brands. Today our partners include H-E-B, Central Market, Westgate Resorts, and Holiday Inn Club Vacations. Imprint is backed by Kleiner Perkins, Thrive Capital, and Affirm. We are focused on building a brilliant team that wants to change payments and who embodies Imprint’s Operating Principles.

Location

This role will be a hybrid work format, with time split between working remotely and working onsite from our New York office, 2-3 days a week as required by the manager.

The Team

The People Team is dedicated to creating and nurturing a workplace culture that our team feels proud of. Our mission is to build and sustain a culture that empowers employees, fosters collaboration and ensures the business has the operational infrastructure it needs to succeed in a fast-paced, evolving industry.

The Role

The Business Operations Manager will play a key role in ensuring operational efficiency across Imprint, with a strong emphasis on project management and driving the successful launch of new co-branded credit card programs. As the Business Operations Manager, you will manage cross-functional projects, and help to scale our business through process improvements and strategic initiatives.

Your Day-to-Day

• Project Management for New Program Launches: Act as the project lead for new program launches, coordinating cross-functional teams, managing timelines, and ensuring successful execution from deal to launch.
• Process Improvement: Identify opportunities for streamlining operations, enhancing processes, and improving efficiency across departments.
• Data-Driven Decision-Making: Leverage data and analytics to identify trends, drive business insights, and recommend solutions that improve operational performance.
• Cross-functional Collaboration: Serve as a key liaison between departments (including HR, Talent, Finance, and Product) to ensure operational alignment and seamless execution of projects.
• Continuous Improvement: Foster a culture of continuous improvement by regularly assessing and optimizing processes, tools, and methodologies used across the business.

What We Look For

• 4-6 years of experience in business operations, project management, or a similar role, ideally within a fintech or high-growth startup environment.
• Proven ability to lead and manage complex projects, with experience in program launches or large-scale initiatives.
• Excellent communication and interpersonal skills, capable of influencing and working collaboratively across departments.
• Ability to thrive in a fast-paced, dynamic environment with evolving priorities.
• Demonstrated experience in identifying operational inefficiencies and implementing solutions that drive business impact.
• Experience in fintech or tech startup environments is a plus.

Perks & Benefits

• Competitive compensation and equity packages
• Leading configured work computers of your choice
• Flexible paid time off
• Fully covered, high-quality healthcare including fully covered dependent coverage
• Additional health coverage includes access to One Medical and option to enroll in an FSA
• 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
• An understanding that successful hybrid work requires flexibility and an appreciation for asynchronous work
• Access to industry-leading technology across all of our business units — stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

Annual salary range: $140,000 - $180,000, and competitive equity package