IT Support Engineer

ABOUT THE ROLE:

As an IT Specialist , you will support the overall planning, organization, and execution of local & global IT efforts, on a variety of features and cross team projects, with a great group of people.

What You'll Do:

• Providing support and maintenance to all users and devices.
• Managing access to the company’s IT systems and tools.
• Installing and configuring new workstations and software.
• Administration of network equipment.
• Be an active part of all IT projects, deployment of new IT systems and services.
• Helping define IT infrastructure strategy, architecture, and processes.
• Troubleshooting hardware and software issues.
• Work on complex and escalated support issues.
• Working in a fast and dynamic environment.

What We Look For:

• At least 3-4 years experience in a similar position.
• Experience supporting users operating systems: Mac OS, Windows
• Knowledge of troubleshooting hardware, software and peripherals.
• Experience with corporate IT systems. G-suite, Okta, MDM’s, Atlassian, IDP solutions, Slack.
• Experience, good understanding and knowledge in networking, switches and routing.
• Ability to work independently / team, with multi-tasking capabilities.
• Hands-on with a can-do approach, strong interpersonal skills that thrives in a fast-paced environment, ambitious and highly motivated for supporting company end-users and technologies.
• Excellent communication skills.
• Fluent in English communication.

Nice to have:

• Familiarity with Automation tools and Scripting
• Experience working with Cloud providers (AWS, Azure, GCP)
• Experience with security standards and best practices

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