Payment Support Specialist

About Us

LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale.

While our core AI technology might share similarities with ChatGPT and Google Translate, it's what we do with it that makes LILT truly revolutionary. Our patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer's content and target audience to deliver hyper-accurate, business-focused results. Our connector-first approach seamlessly integrates with our customer's existing workflows, and our human-adapted feedback loop ensures continuous improvement, making LILT a constantly evolving AI partner for your global ambitions.

Where you'll work:

This is a contract position based out of Argentina.

Authorization to work in Argentina is a precondition of employment.

The Payment Specialist is responsible for ensuring accurate and timely payments to linguists. They will leverage internal systems and resources to resolve payment-related issues and provide support to both linguists and internal teams.

Key Responsibilities:

Interface with vendors who work on freelancing jobs on the platform

Be the point of contact for payment issues and take ownership of issues raised

Identify the amount paid on a job.

Locate a paystub and a job.

Confirm a linguist's rate.

Identify all documents paid on a job.

Identify jobs not registered to the linguist's email.

Essential Skills:

Strong knowledge of internal systems, including Linguist Performance Dashboard (LPD), Salesforce (SFDC), Offline Payments (OPM), and Payoneer.

Experience with SQL queries and database analysis.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Excellent written and verbal communication skills

Ability to work independently and as part of a team.

Desired Skills:

Experience with Jira.

Understanding of the translation industry.

Our Story

Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. They were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company and left to start a new company to address this need – LILT.

At its core, LILT has always been a machine learning company since its incorporation on March 6, 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, believing that this foundation was imperative to the future of enterprise translation.

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.