Head of Customer Success - Retail tech

DO NOT APPLY IF YOU DON'T HAVE EXPERIENCE AS CUSTOMER SUCCESS MANAGER LEADING TEAMS (+10 YEARS) AND RETAIL TECH EXPERIENCE

We are a leading Israeli Retail-Tech company, serving over 200 retail brands in 24 countries. Our innovative solution boosts sales conversions and reduces inventory investments by understanding consumer behavior and buying patterns. With clients across Israel, Europe, the USA, APAC, and Latin America, Onebeat is at the forefront of Retail-Tech.

Job Description:
We are looking for a Customer Success Manager Team Leader to join our LATAM team. The ideal candidate will have a proven track record in the SaaS industry and a passion for building successful teams.

*This is a leadership role but you will also have some key clients to manage.
*
Given the complexities of the global ecosystem, we're focusing on candidates from international companies, preferably those with American corporate work ethics. We're looking for someone with a strong background in massive retail, specifically individuals who started as planners, logistics managers, or ERP implementors, and later transitioned into CS or Account Management roles with strong analytical capabilities.

Key Responsibilities:

• Client Management: Oversee a diverse client portfolio and collaborate with technical and business departments; Build strong relationships with C-level executives.
• Local Leadership: Lead the local Customer Success team and handle complex business solutions; Implement Change Management initiatives to demonstrate product value.
• Team Development: Grow and lead the local Customer Success team, fostering collaboration with global teams.
• Data Management: Integrate and manage data processes; Establish and monitor KPIs to align with sales and client goals.
• Process Implementation: Ensure timely implementation to meet client objectives; Identify and address gaps in software and implementation processes.
• Client Engagement: Monitor system usage and engagement to ensure high client retention; Conduct regular sessions within the Customer Success department and communicate with clients.

Skills & Experience:

• Location: Resident of Argentina or Colombia
• Experience: 3-5 years in Project Management.
• Experience in Customer Success or Account Executive roles within SaaS companies.
• Global company experience
• Sense of urgency, team player, and high level of accountability
• Background in consulting is a plus
• Technical Skills:
• Proficient in Excel.
• Technical background with ERP systems as an implementor/project manager
• Knowledge of ERP systems, information systems, or supply chain management.
• Familiarity with MS SQL, BI tools (e.g., Power BI), and Python is a plus.
• Personal Attributes:
• Proactive, resourceful, and analytical.
• Fluent in English and Spanish.
• Strong self-learning and communication skills.
• Team management (small teams)
• Industry Knowledge: Retail industry experience
• Travel: Willingness to travel within the region.

Why Join Us:
Join an international organization and make a significant impact in the retail industry. If you are ready for a pivotal role in driving implementation processes, apply now to join our dynamic team.

If you are passionate about customer success and proactive in your approach, we would love to hear from you. Apply now to shape the future of Retail-Tech in LATAM!