Developer Support Engineer (Game Development Customer Facing)

The opportunity

Are you a passionate game engineer looking to make a strong impact in the game development industry? Unity Technologies Japan's Strategic Partner Support team seeks a Developer Support Engineer who is enthusiastic about technical communication and problem-solving with our VIP customers. As a crucial member of Unity's global Customer Success Everywhere organization, you will address the toughest challenges faced by game developers and help them achieve their success goals.

In this role, you will directly engage with developers to help them deepen their understanding and trust in Unity. You will also provide valuable customer feedback to drive innovation and improve our products and services. Your work will act as a vital link between our game development partners and Unity's internal teams, ensuring that we consistently surpass expectations and push the boundaries of what's possible in gaming

What you'll be doing

• Solving Hard Problems: Respond to customer inquiries to help address their technical issues.
• Creating Resources: Prepare essential technical documentation and reports for internal and external use.
• Building Knowledge: Share insights gained from support activities within Unity to help improve our product offerings.
• Emergency Support: Step up to provide urgent support when requested, acting as a crucial liaison between the customer, support team, and various Unity departments to ensure quick resolutions.

What we're looking for

• Game Production Pro: Deep knowledge and extensive experience in video game production, with hands-on development experience using Unity and console platforms (i.e., Playstation, Nintendo Switch, Xbox, etc.)
• Effective Communicator: Strong internal and external business communication skills, particularly in B2B customer relations and technical support.
• Social Savvy: Excellent communication skills in Japanese, with a talent for ensuring well-mannered and flexible customer interactions.
• Japanese/English Master: Fluency in Japanese and English, enabling effective and nuanced communication with diverse clients, colleagues, and stakeholders in a multicultural environment.
• Hybrid Ready: When you prefer working from home, you must have a secure, confidential workspace and reliable voice communication setup.

You might also have

• Leadership Potential: Experience as a leader or an associate leader in a console game development team.
• Adaptable and Flexible: Willingness to adjust work hours to collaborate with overseas teams and customers, with the readiness to travel domestically or internationally on short notice.

Additional information

• Relocation support is not available for this position.
• International relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position.

Life at Unity

Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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