Staff, Back-end Engineer (GOTech SRE)

About the Company:

At Coupang we are building the future of commerce. Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

About the Role:

As GOTechSRE, we take pride in handling “operations as an engineering” problem with automation first approach. The Go Tech Site Reliability Engineering (SRE) within the Global Operations Technology combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that AWS Cloud's services—both our internally critical and our externally-visible systems—have reliability, uptime appropriate to customer's needs and a fast rate of improvement. Additionally, SRE’s will keep an ever-watchful eye on our systems capacity and performance. Much of our software development focuses on optimizing existing systems, building infrastructure and eliminating work through automation. On the Go Tech SRE team, you’ll have the opportunity to work on the complex challenges, while using your expertise in coding, algorithms, complexity analysis and large-scale system design. The Go Tech SRE's culture of diversity, intellectual curiosity, problem solving, and openness is key to its success. Our organization brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow. With your technical expertise you will work on project priorities, deadlines, and deliverables. You will assist in design, develop, test, deploy, maintain, and enhance software solutions within the GOT org of Coupang.

Key Responsibilities:

• Write product or system development code with reliability in mind.
• Review code developed by other engineers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
• Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.
• Participate in design reviews with peers to decide amongst available technologies.
• Build and improve monitoring solutions.
• Build and improve demand forecasting and capacity planning practices.
• Recruit and develop world-class engineering talent

Essential Qualifications: .

• 7+ years of experience in software development or maintenance cycle in large tech companies.
• Prior experience working with large scale web-based Java architectures and JVM configuration, Python & Shell Scripting.
• Hands-on experience on AWS, EC2, S3, Kafka or equivalent.
• Experience in designing and running large and complex distributed systems
• Experience in CI/CD process and release activities such as slow rollout, feature flag, auto-rollback, etc.
• Excellent communications and collaborations across teams and across functionalities

Preferred Qualifications:

• Bachelor's degree in computer science, Engineering, or a related technical field.
• Professional certifications in cloud platforms, monitoring tools, or related technologies.
• Previous experience working on a large-scale ecommerce platform.
• Hands-on experience on DynamoDB, SQS, Elastic Search, Kubernetes, Terraform, etc.
• Experience in designing and coding large and complex software

Recruitment Process & Others

Recruitment Process 

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.    
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.    
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. 
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

Privacy Notice 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. 
• https://www.coupang.jobs/en/privacy-policy/

Document Return Policy (This notice MUST be included in a job posting in Korea only to comply with the Fair Hiring Procedure Act.) 

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.  
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. 
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail. 
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. 

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.