Integration Reliability Engineer, Technical Operations

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The MMS Integrations TechOps team plays an important role in Stripe’s global money movement strategy. We are a globally distributed team with a universal charter: To reduce the barriers faced by large and emerging businesses around the world by abstracting away the complexities of payments.

We’re responsible for ensuring the day-to-day health and stability of the financial partner integrations that power Stripe’s global money movement ecosystem, existing and new. We partner closely with product and platform engineering teams and financial partners, maintaining a deep understanding of the technical and real-world challenges of Stripe’s payment stack.

What you’ll do

Technical Operations roles in MMS are highly dynamic and are a key component to Stripe’s success.

Responsibilities

• Become a domain expert in an area of Stripe’s payments stack
• Handle inquiries from internal Stripes and external partners' technical teams, often requiring investigation and code changes
• Engage with Stripe's financial partners to drive alignment on product usage, troubleshoot and solve technical problems or breakages
• Organize and direct complex technical changes and projects between Stripe and our partners
• Identify and automate inefficient or unnecessary manual processes through code changes, partner agreements, or making and coordinating more complex code changes across Stripe
• Design future anomaly detection systems and tools to ensure that data flowing through our partner and internal systems is reliable and correct
• Collaborate across the company, including engineering, accounting, financial partnerships and product, to trace and account for billions of dollars moving through the Stripe platform

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

The MMS Integrations TechOps team is a globally distributed team, with team members spanning four different countries and multiple timezones. We greatly value experience working effectively with global teams, and familiarity with the challenges that come with them.

TechOps roles are one part coding and one part managing projects. The ideal candidate will have experience in both, but successful candidates may index more highly in one or the other. We work mostly in Ruby and Java. However, languages can be learned: We care much more about your general coding skill than knowledge of a particular language or framework. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of experience in a technical role (ex: Technical Operations, Software Engineer, etc.)
• Great communication skills, both oral and written, with the ability to frame messages for both technical and non-technical audiences
• Knowledge of and experience with global payment technologies and ecosystems
• Ability to write high-quality code that scales effectively
• Familiarity with developer tools (e.g. git)
• Experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders (e.g. external financial partners)
• Technical problem-solving skills, with an ability to develop a working understanding of a technical system using a variety of methods. These include (but aren't limited to): reading/writing code, writing SQL queries, reading documentation or partner specifications, running debugging programs, reading logs, asking well-formed questions to domain experts, or digging into the raw data through various interfaces

Preferred Qualifications

• Experience working with a distributed team
• Experience mentoring junior team members in technical skill development, operational strategy and problem solving
• Experience working with payment systems or with fintech companies