Head of Fraud and Financial Crime Investigations

GoCardless are here to support you and we’re committed to making the hiring process inclusive and accessible for everyone. If you need extra support or any adjustments made, please reach out to your Talent Partner.

Remember, we don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.

GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We are headquartered in the UK, with additional offices in Australia, France, Latvia and the United States.

The role

We are able to offer visa sponsorship and welcome candidates who are interested in relocating for this opportunity.

We are seeking a dedicated person to assume comprehensive oversight of our financial crime investigations teams, spearheading the development and implementation of an advanced strategy to combat fraud and money laundering through rigorous, high-calibre investigations. This role will report to the Director of Risk Operations and be instrumental in not only developing the team but also in ensuring the consistent attainment of both established and newly developed performance metrics.

The ideal candidate will possess a sophisticated blend of expertise in financial crime domains, including Fraud, Anti-Money Laundering (AML), and Counter-Terrorist Financing (CTF), coupled with a strong foundation in operations management. Success in this role will demand exceptional capabilities across management, strategic data analysis, cost management, workforce planning and risk mitigation. Additionally, the role holder will be expected to drive complex optimisation initiatives that enhance operational efficiency and effectiveness across the board.

What excites you:

• Accountability for the delivery of GoCardless' fraud investigation metrics
• Lead our investigations teams, ensuring daily performance meets and exceeds expectations
• Deliver expert technical support and comprehensive training & mentoring to the team
• Oversee comprehensive performance reporting and conduct in-depth data analysis to identify critical pain points and uncover strategic opportunities for enhancement and innovation
• Work closely with second-line risk teams to identify and transfer relevant risk activities into financial crime investigations (first-line)
• Identify, define and implement strategies to continuously enhance team performance - both short and long-term
• Regularly identify and implement process improvements
• Manage cross-functional projects to meet strategic objectives & goals
• Foster a culture of high engagement, ensuring the talent in the team is set up for success

What excites us:

• You have 5+ years of leadership experience in financial crime with deep subject matter expertise
• You are passionate about building high-performance teams and have a track record of success
• You have a recognised qualification related to financial crime such as ACAMS or ICA
• You know how to balance risk, customer experience and operational efficiency
• You have a strong technical understanding of financial crime, and an excellent ability to break complex problems down and communicate them
• You have a strong track record managing relationships at a senior level
• You are solution-oriented and don’t shy away from challenging the status quo by bringing viable, alternative solutions to the table
• You bring the hustle and are thoroughly able to prioritise, organise and execute demanding workloads

This role ideally suits someone who has worked in a compliant and high-growth business. However, our team comes from various backgrounds, and we welcome diversity if you're unsure, please apply. We look forward to meeting you.

Working hours: Monday-Friday 9 am - 6 pm, and willingness to work on some public holidays.

Salary range: the expected base salary range for this position is between €4,200 and €5,000 (gross).

(some of) The good stuff

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period (in accordance with our work away policy)
• Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level
• Equity - all permanently employed GeeCees receive equity so we can share in the success we achieve together
• Parental leave - to suit everyone embarking on life's great adventure
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCees’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of July 2024;

45% identify as women

23% identify as Black, Asian, Mixed or Other

10% identify as LGBTQIA+

9% identify as neurodiverse

2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report

Sustainability

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here.

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.