Senior Parcel Operation Specialist

Why is this role important?

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

The impact you’ll make:

As the Senior Parcel Operation Specialist (JF/SDM) , you will be responsible for the customer delivery experience, managing cost, build speed and reliability into our networks. You will be supported by the cross-functional teams, fulfillment, and final mile delivery partners.

What you’ll do

• Works closely with internal and external stakeholders as it relates to eCommerce logistics and shipping for all lines of businesses.
• Evaluates all logistical activities related to network design, distribution strategy; recommends and implements process improvements upon arrival.
• Develop and manage the financials as it pertains to operations periodic, annual and 3-year strategy.
• Manage special events and seasonal planning (Black Friday/Cyber Monday and Boxing Week) with fulfillment partners and carriers to ensure that the appropriate planning and execution is done to deliver a consistent customer experience.
• Own the communication between key stakeholders (Customer service, 3PL partner, Omni-channel stores network)
• Work closely with our delivery partners and fulfilment team to maintain SLAs, address issues, engage in root-cause analysis when exceptions occur, and drive continuous improvement
• Extract and provide data driven, actionable insights from various data sources to help guide customer experience, network strategy, operational execution, and continuous improvement
• Work with the various operations teams on data gathering and process change rollout
• Review KPIs daily to ensure the business targeted budget objectives are met
• Create, maintain and refine SOPs as they relate to the end-to-end delivery and shipping process

Does this sound like you?

• Post-secondary education in Engineering, Business, or Supply Chain Management.
• 2-4 years’ experience in the business, logistics or supply chain management.
• A curious problem solver who is comfortable with ambiguity and constantly evolving targets
• A balance between having a data-driven mindset guided by strong business acumen
• Creative thinker with a proved track record of developing innovative solutions
• Excellent written/verbal communication skills and demonstrated ability to build strong working relationships
• Ability to negotiate and influence with both internal and external stakeholders as required
• A willingness to work in a fast-paced environment with competing priorities
• Strong organization and time management skills, a self-starter, and the ability to work independently
• Creatively and constructively challenges the status quo
• Familiar with lean & agile principles
• Strong analytical skills and diagnostic work
• Superior skills in Excel, PowerPoint, PowerBI
• Flexibility to be on call on occasional weekends
• Travel across GTA, Canada may be required