Senior Workplace Experience Lead

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

Our Workplace Experience team at Roku is dedicated to enhancing the overall environment and culture of our organization, focusing on the well-being, productivity, and satisfaction of employees. We manage everything from amenities, events, and community-building activities, ensuring that the workplace is engaging and supportive. By creating a positive and efficient workspace, we are playing a key role to help foster collaboration, creativity, and employee engagement, which in turn drives the organization's success.

About the role

Roku, the innovative streaming company, is looking for an exceptional Senior Workplace Services Lead to manage our UK office in Cambridge.

We need someone who is proactive and confident in their own ability, with an eye for detail. In this role, you will be responsible for delivering an industry leading workplace experience to over 240+ employees.

The work we do can be challenging, but that is why we enjoy it so much. The ideal candidate isn’t a bystander. They are curious and engaged, willing to jump in to solve problems and make data-driven decisions even when things feel very ambiguous. Our industry changes quickly, so we expect a great candidate to be comfortable responding quickly to changing business needs, knowing that their own success comes when the team succeeds.

What you will be doing

• Be responsible for ensuring the delivery a continuous exceptional workplace experience
• Support the Regional Workplace Experience Manager in developing and executing Roku’s workplace strategy
• Manage the workplace experience team delivering day-to-day office operations to ensure an efficient, supportive, and productive environment including vendors and building management.
• Communicate effectively with all employees and senior stakeholders, maintaining strong relationships and providing exceptional customer service
• Take the lead to address local facilities-related concerns and communicate status/updates effectively include the use of an online ticketing system
• Manage the Cambridge workplace services budget
• Local vendor selection & management including contract negotiation and payment management
• Build and support all aspects of the employee experience, including internal events and programs, with a focus on employee engagement and satisfaction
• Support the Shipping & Receiving Lead to schedule shipments and assist with loading/unloading shipments
• Inspect facilities to ensure regulatory compliance
• Ensure our office spaces are comfortable and functional, and meet the needs of our teams, including coordinating office maintenance processes and liaising with building management as necessary
• Managing and overseeing all workplace vendors and contractors, negotiating contracts, and maintaining strong relationships to ensure quality services (SLA’s) are provided
• Project management, including managing office moves, relocations, program roll-outs, and other workplace-related projects
• Be part of the response team for emergency situations (equipment failures, fire, evacuation, etc.)
• Be flexible in taking on other duties required by the Regional Workplace Experience Manager

We're excited if you have

• A minimum of 5 years plus experience in a similar workplace experience or facilities manager role with a proven track record of success in managing workplace operations and facilities
• Strong negotiation and vendor management skills, with the ability to build and maintain strong relationships with vendors and contractors
• Strong problem-solving skills and ability to adapt to an ever-changing environment, with a focus on providing exceptional customer service and employee support
• Ability to multi-task and quickly assess situations to determine required action and/or response
• Proven record of building and delivering a team spirit that engages, supports, and encourages colleagues and that drives toward a cooperative, cohesive team dynamic.
• Highly self-motivated, persistent, dependable, and self-sufficient
• Strong networking skills, building robust relationships throughout the organization

#LI-SS1

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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