Director, Product Management (SFA/CRM)

About SugarCRM

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work. Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.

SugarCRM is looking for an innovative, strategic, and collaborative Director of Product Management to drive growth in our Salesforce Automation and Customer Relationship Management suite. This role reports to our VP of Product Management and manages a team of Product Managers focused on Sugar Sell and the CRM suite. You will engage with internal stakeholders across Engineering, Product Marketing, Sales, Customer Success, and Services functions as well as directly with SugarCRM customers and partners to define and lead execution of our SFA and CRM product strategy and roadmap.

Responsibilities:

• Aligning product investments with company growth and retention targets to drive customer value and company success via differentiated capabilities serving mid-market B2B sales and service organizations
• Managing and developing a team of product managers into a high-performing group implementing best-in-class product practices
• Developing and championing a deep understanding of our customers’ needs through customer interactions, market research, user feedback, analyst input, and competitive analysis
• Defining and prioritizing the SFA and CRM product strategy and roadmap
• Partnering with UX, Engineering, and Knowledge Management to drive roadmap execution, product definition, and product delivery
• Establishing consistent, sustainable customer, partner, and stakeholder input points to steer product direction, feature design, and prioritization
• Developing and monitoring product KPIs and metrics which influence future product plans
• Alongside other product leaders, continually improving product processes, with particular focus on product discovery, definition, validation, and outcome-driven development
• Preparing and presenting company-wide and customer-facing product updates and product evangelism on a regular basis
• Supporting go-to-market teams and processes to maximize the customer benefit and revenue impact of product development efforts

Qualifications:

• 7+ years of experience in product management, with 3+ years as a product leader managing other Product Managers
• Prior experience in mid-market B2B software
• Deep understanding of CRM including buyer needs, innovation trends, and competitive landscape
• Well-rounded business, design, and tech acumen facilitating impactful discussions with customers, sales, analysts, designers, and engineers
• Strong product management skills, including product discovery, roadmap, prioritization, negotiation, consensus building, and evangelizing
• Demonstrated product ownership background, including product definition, backlog management, writing user stories, leading grooming, and facilitating development
• Inspiring presentation style and storytelling
• Compelling written and verbal communication skills enabling effective communication with individuals, managers, and executives
• Proven experience using data to drive decision making
• Solid attention to detail and pride of ownership
• Bachelor’s degree or equivalent job experience