Sr. Engagement Manager

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

What you will do:

• Help customers focus on their goals and drive the implementation towards a successful, on-time implementation
• Forge strong partnerships with customers and colleagues
• Lead all aspects of implementation from mobilization to deployment
• Lead process discussions for leading practices
• Collaborate with Coupa services partners during the implementation
• Engage customers in enlightened business need discussions versus feature/function basics
• Provide technical and functional expertise to customers during the implementation process
• Provide strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs
• Create and/or improve implementation templates, training and presentations
• Follow Coupa implementation methodology for all customers and tailor to meet each customer’s unique business needs
• Share relevant prior experiences with customers and colleagues
• Provide assistance to colleagues where needed
• Work well in both individual and team settings both on and off client site
• Manage customers where up to 50% of your time may include travel

What you will bring to Coupa:

• Experience with Procure to Pay process is highly desirable
• 7+ years experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider
• Candidates should have extremely strong client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful go-live procurement, AP and/or Expense Management experience is desired, but not required
• Experience with Software as a Service is a plus as is any experience with financial accounting, customer management, and sales force automation software
• Previous senior consulting experience with the following applications is a solid predictor of success: Ariba, Concur, NetSuite, Basware, OB10, Salesforce.com, Workday, Great Plains, ACT, Oracle, SAP
• Strong written and verbal communication skills
• Experience configuring and delivering software demonstrations are required
• Must be able to work in a fast-paced and passionate environment
• Bachelor Degree required
• Must have shown significant career growth as part of prior experience