Associate Product Support Specialist

What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.

Are you good at understanding tech products and explaining them in a simple way? Do you want to be an expert in one of the most exciting industries? Are you ready to use your skills to improve customers' experiences and make a real difference? If this sounds like you, then you might be the perfect fit for our Associate Product Support role at AppsFlyer.

This is an opportunity to be the trusted voice our clients turn to when they have questions, especially during the adoption of new features. Beyond providing insightful, in-the-moment assistance, your communication with our customers will create lasting impacts. By contributing your insights from customer feedback to our product development process, you can influence how our product evolves and grows, shaping our services to meet the evolving needs of our customers and the industry, which will play a key role in supporting the company’s growth.

What You'll Do:

• Assist clients by addressing product-related issues and questions, ensuring they achieve their desired objectives.
• Relay valuable customer feedback to our Product and R&D teams, helping us continually adapt to our customers' needs.
• Enrich our knowledge base by consistently updating it with relevant technical information to assist clients.
• Collaborate closely with Customer Success Managers, Operations, and Learning & Development teams to optimize processes.

What You Have:

• Native Chinese speaker.
• A passion for aiding and guiding customers in a fast-paced environment.
• Customer-facing experience, speaking the language of the customer, good at breaking down complicated concepts.
• Advanced proficiency in English, both written and spoken.
• A minimum of 2 years experience as a Product Expert, Technical Account Manager, Customer Success Manager, or Support Engineer in SaaS companies.
• The ability to excel in a vibrant and dynamic work environment.

Bonus Points:

• Experience in digital marketing, with app marketing knowledge, is a big plus.
• Familiarity or experience with documentation and internal efficiency projects.
• Referral through an AppsFlyer team member.

We look forward to welcoming a team member who is ready to contribute to our commitment to delivering exceptional client experiences through sophisticated product solutions.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO