Strategic Consultant, Investor

The Strategic Consultant, Investor will be assigned to a Senior Account Director and tasked with supporting and executing strategic plans for some of Sensor Tower’s largest Investor accounts. This role requires a blend of strategic thinking, excellent communication skills, and a deep understanding of client needs. The ideal candidate will be adept at managing customer interactions, delivering insightful analysis, and liaising between clients and internal teams to ensure a seamless customer experience.

Please note: This is a hybrid position, and we're hiring specifically in the New York area because it is a big employee hub for us. We have office space available for work collaboration and team building events.

Base Salary: $70,000 - $90,000

What the Strategic Consultant will do:

• Provide exceptional customer support through various channels, including email, phone, and messaging apps.
• Ensure client issues are resolved promptly and effectively.
• Design and deliver comprehensive training sessions to users, empowering them to effectively utilize our platform’s features and capabilities.
• Ensure clients are fully equipped to leverage the platform to its fullest potential.
• Assist Senior Account Directors in executing strategic plans for client renewals and upsells.
• Collaborate closely with internal teams to drive account growth and retention.
• Field and address questions from users within client accounts, ensuring prompt and accurate responses.
• Drive overall customer satisfaction by expanding engagement beyond immediate users and fostering deeper relationships across the organization.

Experience the candidate can bring:

• Be able to work from our WeWork office 1 - 3 days a week.
• 2-4 years of experience in the financial services or tech sectors.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Experience working with cross-functional teams, including product and engineering.
• High level of situational awareness and emotional intelligence.
• Proficiency in Excel, CRM softwares, and other relevant tools.