Project Manager - CRM

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Who We're Looking For

We are seeking an accomplished CRM Project Manager with a minimum of 5 years of substantial experience in steering projects within a digital agency atmosphere. The ideal candidate will be proficient in both agile and traditional project management methodologies and will have a deep knowledge of CRM systems and processes. This individual will be entrusted with the successful implementation of CRM projects, ensuring compliance with timelines, budgets, and quality standards, while skillfully managing stakeholders at all levels.

What You'll Be Doing

• Oversee the complete management of CRM projects, from concept to delivery, reassuring alignment with client objectives, budget restrictions, and quality standards.
• Employ both agile and conventional project management methodologies to adjust to project necessities and constraints.
• Cooperate closely with various teams including designers, developers, and analysts to facilitate CRM project success and certify smooth operation.
• Offer leadership and direction to project teams, cultivating an environment of responsibility, innovation, and continuous enhancement.
• Formulate and sustain CRM project plans, schedules, and budgets, assuring precise forecasting and resource distribution.
• Handle stakeholder expectations and communication effectively, providing frequent updates on CRM project advancement, potential risks, and issues.
• Enforce best practices in revenue acknowledgment and budget management, ensuring adherence with financial regulations and organizational guides.
• Proactively spot and alleviate CRM project risks, resolving problems promptly to reduce impact on project delivery.
• Promote a client-oriented approach, confirming the delivery of top-notch solutions that surpass client expectations.

What You'll Need

• Bachelor's degree in business administration, Information Technology, or related field.
• Minimum of 5 years of experience in managing CRM projects within a digital agency setting or a technology company.
• Comprehensive understanding of agile and traditional project management methodologies.
• Experience working with clients in various sectors providing CRM solutions is highly desirable.
• Certification as a CRM Project Management Professional (PMP) is preferred.
• Demonstrated knowledge in revenue acknowledgment and budget management.
• Confirmed ability to manage stakeholders of all levels, from executives to project team members.
• Excellent communication, leadership, and interpersonal abilities.
• Capability to prosper in a fast-paced, vibrant environment, managing numerous CRM projects at once.
• Familiarity with GCC is an advantage, with a profound understanding of cultural and business dynamics in the region.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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