Director, Client Services

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

What You’ll Do:

• Lead the partnership across an agency portfolio as a senior strategic advisor, providing best-in-class client service based on TTD's vision and values.
• Responsible for growing revenues through strategic cross selling and upselling opportunities by understanding the core client business needs.
• Provide strategic oversight of your portfolio of accounts, participating in key client meetings while maintaining relationships with senior leaders and decision makers across brands and their corresponding agencies.
• Work collectively with Business Development to cultivate your accounts
• Develop trusting and productive relationships with key stakeholders both internally and externally.
• Demonstrating the value of The Trade Desk to clients by providing innovative solutions that meet the clients’ needs and our business goals.
• Manage, motivate and empower a cross functional team of Account Managers and Traders to drive consistent YoY account growth, overseeing their day-to-day management, motivating the team by setting clear expectations, developing career path plans, providing constructive feedback, managing bandwidth and maintaining a high level of performance from the team, reporting progress against goals to management.
• Participate in product road map build out discussions based on client needs with senior leadership, product, & engineering
• Communicate effectively with other functions (product, marketing, inventory, partnership team) by solving business challenges together, identifying opportunities for growth, and collaborating to drive efficiency and effectiveness across the organization.
• Maintain strong cross-pod relationships to support horizontal center of excellence across account management and traders. Who You Are:
  A tenured digital specialist who is skilled in building and nurturing client relationships while also leading teams and developing talent. We are looking for an individual possessing excellent communication, strategic thinking and leadership skills to serve as a player-coach across a portfolio of accounts. Your duties will involve both managing relationships with clients and leading a team of Account Managers and Traders.
• Extensive experience within the digital and programmatic industry in a client focused role.
• Experience establishing longstanding, consultative client relationships.
• Ability to build strong relationships with internal and external stakeholders, executive team and industry groups.
• Experience at an online publisher, ad network, ad exchange, ad server, SEM platform, DSP, or other online advertising role.
• Proven track record of driving and exceeding revenue growth with large customer accounts.
• Strong management skills through a collaborative team approach.
• A sense of maturity and ability to see the larger picture when making internal and external decisions and coaching your team to do the same.
• Repeatedly and consistently demonstrates confidence and good judgment in ambiguous situations, is experienced in diffusing difficult situations, and has a proven track record of resolving conflict.
• Existing relationships at major holding companies a plus.
• Execute, and coach others to execute, timely in fast-paced environment through effective time management and prioritisation skills.
• Ambition to develop personally and nurture the development of others.
• Excellent communication and interpersonal skills.
• Excellent influencing and negotiation skills.
• Highly organized with a strong attention to detail.
• Exemplars of TTD culture and values, teaching others how to act with grit, humility, generosity and poise.