Crisis Counselor Supervisor - Part Time

**Please Note: This position is limited only to candidates who permanently reside in Texas, Michigan, Illinois, North Carolina, or Florida at this time.*

Supervisors are a critical position to the success of Crisis Text Line. You will provide real-time guidance to our remote volunteer Crisis Counselors in offering the best possible quality care to our texters. You'll take conversations with texters when needed, and will assist with high-risk situations including active rescues and mandatory reports. You're fostering, supportive, and always have both the texter and the Crisis Counselor experience top of mind

Who you are:

• Leader: You are self-motivated, have people management skills and take initiative when you see opportunities for growth.
• Expert multitasker: You are extremely focused and can effectively prioritize and monitor multiple tasks at one time in a fast paced environment.
• Effective communicator: You articulate clearly and effectively with staff and Crisis Counselors on our Platform. You stay focused and concise while being caring and positive.
• Problem-Solver: You are a critical thinker who can quickly identify problems and bring your best solutions to the table and are motivated to take action.
• A big thinker: You love to team up! You are always thinking of ways to better the quality of service to our texters and Crisis Counselors.
• Tech-Savvy: You are proficient in G-suite and are totally comfortable navigating new and exciting websites and online platforms.

What you’ll do:

• Perform active rescues when texter safety has been identified as imminent risk
• Monitor volunteer Crisis Counselor conversations for training adherence and quality support
• Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations
• Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety
• Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required
• Provide real time feedback on conversation quality.
• Participate in trainings and internal working groups to increase quality service delivery

Requirements:

• You have 3+ years of crisis intervention work experience beyond volunteerism.
• Ability to work flex shifts as needed to meet the needs of the business outside of assigned shifts, up to 26 hours per week, including weekends, nights, and holidays.

• The current available shift is:

  • Thursday, Friday, and Saturday - 10p - 6a EST
  • Sunday, Monday, Tuesday - 10p - 6a EST

Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

Pay Rate: $25.31 per hour

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