Account Manager

About DeleteMe, The Online Privacy Company
DeleteMe is the online privacy company that makes easy-to-use tools for consumers and businesses to control what personal information companies, third parties, and what other people see about them online. DeleteMe is a rapidly growing SaaS privacy business operating globally and remotely / WFH – we are the emerging leader based on # customers and $ revenues in a fast-growing nascent category of consumer and enterprise security Privacy Services. What we do - our mission - matters because we are restoring a sense of privacy, fairness, and control of personal data in the possession of others. Easier, simpler, control underpinned by a suite of new data privacy laws being passed worldwide will play a part in greater personal security, and freedom, and in stronger democracies in an era where data collection is at unprecedented levels. This is what our work and brand stand for and we are building a large, sustainable, for-profit business to catalyze this. We have strong B2C and B2B businesses with respective product offerings informed by feedback from an active customer base growing between 30% and 200% year/year. DeleteMe is well-capitalized: profitable for the last three years with an 8-figure balance sheet and large-scale venture firms as investors.
DeleteMe is led by a passionate team, backed by premier investment firms, and supercharged by a strong mission to empower consumers with privacy.

Job Summary: As an Account Manager you will act as a critical member for DeleteMe, partnering closely with the Customer Success team to provide an industry leading Customer Journey for new and existing clients. Account Managers will be key members for DeleteMe’s account teams, building strategic relationships and guiding customers towards successful strategic outcomes. As an Account Manager you will work with key clients to identify expansion opportunities, multi-thread with other critical client stakeholders, and drive expansion revenue for DeleteMe. Additionally, you will help create positive sentiment by ensuring high Net Promoter Scores (NPS) and generate referrals for DeleteMe’s Sales team.

• Responsibilities: Partner with Customer Success Managers and Account Executives to grow account revenue. Partner with Customer Success Managers to close CS Qualified opportunities. Act s a strategic advisor for DeleteMe’s customers for their privacy and security programs. Effectively manage, track, and forecast expansion pipeline revenue. Partner with DeleteMe’s Sales, Marketing, and Product teams to bring new products to market in order to generate upsell and cross-sell opportunities. Partner with Customer Success Managers to generate referral opportunities for the Sales team. Help drive the customer journey along with Sales, Customer Success, and Implementation to help customer’s meet their goals and effectively deploy DeleteMe. Proactively identify gaps in DeleteMe’s product offerings and opportunities to bring new products to market in order to increase DeleteMe’s expansion revenue.

• Qualifications: 3-5 years of Account Management or Customer Success experience with a demonstrated ability to generate expansion pipeline. 3-5 years experience in Physical Security, Cyber Security, Executive Protection, Threat Intelligence, or Privacy Programs. Excellent verbal and written communication abilities.