Technical Account Manager

About you

You're excited to be an early employee of a daring sales tech startup.

You like working with sharp and creative people.

You're interested in working at fast-paced early-stage remote-driven startups.

About Lightmeter

Our mission is to bring the world’s top startup innovations to market via the global reach of email. We connect startups to customers who need them, helping scale their revenue. Our customers love us for the results we help them achieve and the excitement that generates.

We are geeks turned founders who have distinctive backgrounds, top-notch education, and entrepreneurial spirit. We ran other early stages and scale-up startups, including 1 open-source email software (alternative to Mailchimp) and 2 ride-hailing software apps (alternative to Uber) with hundreds of thousands of customers and installations.

Lightmeter is the all-in-one B2B Delivery Network for sales emails, integrated with CRMs and prospecting apps like Apollo and Instantly.

We’re backed by Y-Combinator and venture capital investors.

About this position

We're a technical company with a technical product. Two-thirds of Lightmeter have technical engineering backgrounds.

The Account Manager will be the main point of contact for our key clients, responsible for managing customer relationships, ensuring customer satisfaction, and maintaining clear communication on progress, challenges, and opportunities throughout their Sales Outreach journey, leveraging our proprietary Email infrastructure and your top-notch Email Outbound expertise.

Must-haves

• Fluent, near-native English proficiency (written and verbal) - we work in English and serve tech-savvy C-level customers
• 3+ years of relevant experience as a Technical Account Manager with proven track record of managing large accounts and driving customer success.
• 3+ years of relevant experience with B2B SAAS Sales, with a strong focus on email outbound strategies.
• Expertise in Sales Outreach software or Email Marketing Automation tools (Apollo, Instantly, Smartlead, Outreach.io, Reply.io, etc.)
• Proficiency in Software in general, Spreadsheets, Data analytics, CRMs, etc
• Demonstrated ability to handle multiple tasks simultaneously without compromising on quality and attention to detail
• Ability to thrive in a fast-paced and dynamic environment
• Ability to work independently in a remote working space
• Sense of humor 😁

Nice to haves

• Experience in an early-stage or high-growth startup
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud is a plus
• Programming/scripting skills (e.g., Postgres, Python, Bash) are advantageous

What you'll do

Account Management:

• Build and maintain strong relationships with customers, acting as their primary point of contact.
• Proactively communicate with clients regarding project timelines, deliverables, and performance metrics.
• Manage client expectations by understanding their needs, providing regular updates, and addressing concerns promptly.
• Prepare and deliver detailed reports on project progress, performance results, and key metrics.
• Help to identify and resolve operational issues for our customers promptly to increase the customer experience
• Identify opportunities to upsell or cross-sell additional services to clients based on their evolving needs.
• Collaborate with operations, product, sales, and engineering to build necessary supporting systems

Sales Outbound:

• Analyze customer performance metrics in their Sales Outbound efforts ****and recommend solutions to meet SLAs and KPIs
• Identify and resolve customer E-mail deliverability requests in collaboration with our internal teams
• Gather continuous expertise on the latest advancements and optimal use cases of leading Sales Outreach software solutions
• Stay on the cutting edge of best practices and technical intricacies of Email Deliverability

Desired personal skills

• Clear communication of complex concepts
• Creative solution-finder
• Rapid design and testing of new technical concepts
• Brainstorming solutions as a team
• Critical thinking under pressure
• Sense of humor 😁

Our current working stack

• E-mail, Chat
• Notion, Asana, Pipedrive
• Google Sheets, Docs, Drive
• Freshdesk and Slack
• Apollo, Instantly, etc

About the interview

The process is divided into an asynchronous exercise and three core conversations (with two additional meetings if needed), typically spread over one to two weeks.

1. Async Screening: You'll complete a form to help us learn more about your background and expertise related to the role.
2. Async Exercise: The next step involves a challenge where you'll demonstrate how close you can get to solving a relevant problem.
3. Meeting 1: A call to discuss your professional experience, interpersonal skills, and, if needed, your completed exercise.
4. Meeting 2 (if needed): A deeper dive into specific topics from the previous discussion.
5. Meeting 3: A conversation with the CEO.
6. Meeting 4 (if needed): A final Q&A covering any unresolved points and an introduction to projects for your first 3 months. This includes a "reality check" presentation to align expectations for day-to-day work at Lightmeter.
7. Meeting 5: A discussion about the offer details and a request for references. At this stage, all other matters are typically finalized!