Sales Development Representative

SALES DEVELOPMENT REPRESENTATIVE

You are the face of Fixify to new prospects and early-stage customers. You work directly with the account executive (AE) team to ensure that the right prospects become happy customers. You partner with marketing to ensure the sales materials are effective, and utilized correctly.

You are responsible for ensuring that we are engaging with the correct prospects and accounts at the top of our funnel. Using a combination of personas, research tools and your own innovation, you identify customers who might be a fit for Fixify.

You use a combination of tools including E-mail, targeted social media, and phone calls to engage with prospects, qualifying those whose problems align with our target audience. You ensure a warm hand-off to the AE team, building relationships along the way.

You partner with the marketing organization, providing data on what’s working and what’s not, ensuring that our playbooks and scripts are effective, and we’re listening to the voice of the customer.

This role reports to the VP of Sales.

Primary Responsibilities

• Generate qualified sales leads by making phone calls, sending emails and connecting through social media channels with prospects at companies in our target market.
• Explain to prospects what Fixify does, adding value at each touchpoint from beginning to end.
• Coordinate and actively participate in the initial discovery calls you set up with prospects.
• Maintain detailed account and contact profiles in the CRM, including activities, reports, and follow-up tasks.
• Develop and keep your knowledge up to date on Fixify’s services, differentiators, competitors, value proposition and related technologies so you can effectively prospect and qualify leads.
• Research target customers and identify prospects using tools like Zoominfo, LinkedIn and online research.
• Partner with AE’s to strategically prospect new business with the right titles/accounts.
• Consistently attain monthly, quarterly and annual targets.
• Other duties as assigned.

Non-Technical Skills Required

• The desire to influence others and build rapport quickly – especially over the phone.
• Strong communication skills – including written and verbal – and the ability to tailor outreach by audience.
• High energy and a positive attitude.
• Self disciplined, organized and ambitious with a track record of meeting and exceeding daily and monthly objectives.
• Knowledge of technology space
• An entrepreneurial mindset and a desire to grow your skills so you can take on more responsibility.
• Resilient in the face of challenges, adaptable to change
• At least 1 year in a sales, customer service or outbound prospecting role

Technical Skills Required

• Experience with CRM software (e.g. Salesforce)
• Experience with sales automation/enablement tools such as Outreach, Salesloft, ZoomInfo, LinkedIn Sales Navigator, LeadIQ, etc.
• Experience researching accounts/prospects and cold-calling