Senior Customer Success Manager

About Enterpret

As we transition to the world of AI native applications there is one element that matters more than anything - the data.

At Enterpret, we are unlocking the most impactful dataset for businesses - customer feedback. We centralize customer feedback across all sources, like Twitter, Salesforce, Zendesk, Slack, Community Forum, Surveys, and Gong calls, in one place. We use this feedback to build a custom ML model for each customer, and enable analysis like comparing cohorts, and detecting anomalies on feedback on top of it.

Our customers include companies like Vimeo, Canva, Descript, Notion, Strava, The Browser Company, Loom, and several other Product Led Growth decacorns and F500 companies.

We are backed by Kleiner Perkins, Sequoia Capital India, and Unusual Ventures. Read more about our team, core values, and operating principles - here.

What Customer Success at Enterpret is:

• Driving positive business outcomes for our customers
  • Increased revenue, reduced churn, and better user activation are more meaningful than monthly active users
• Providing value to our customers that goes above and beyond what is currently possible within the product itself
  • We are the external representatives of our company, we solve our customers problems even when the product isn't quite there yet
• Owning a full book of business from onboarding through activation and upsell
  • We aim to build multi-year partnerships with our customers. We are not transactional.

• Being an advocate for our customers so that our product+engineering teams continue to build the right products for them

  • What better way to validate product ideas than to prove they are useful?

What Customer Success at Enterpret is NOT:

• Only caring about vanity metrics like usage statistics or red/yellow/green statuses
• Being strictly reactive and waiting for our customers to bring us problems
• Doing absolutely everything a customer asks for, regardless of whether it is the optimal solution for them

A succesful candidate will:

• Have a strong sense of ownership and a desire to make an impact at an early stage startup
• Be eager to learn and raise their hand to solve hard problems
• Be excited about working on cutting edge AI applications to solve problems for the best companies in the world
• Be excited to meet our customers in person
• Go above and beyond whatever we could write in a job description

Benefits and Perks

• Autonomy and ownership of an early-stage startup!
• Highly competitive compensation and early-stage startup equity
• Medical, Dental, and Vision Insurance.
• Comprehensive benefits package, including 401(k)
• Generous vacation policy.
• Maternity and Paternity leaves.

Equal Opportunities

We are an equal opportunity employer. We ensure that none of our employees or prospective employees receives less favorable treatment as a result of age, sex, disability, marital status, colour, race, religion or ethnic origin. Equally we aim to ensure that no such employee is disadvantaged by terms and conditions of employment which cannot be justified.

How to Apply:

Please fill the form below, submit your resume and share an example of why you will be an exceptional CSM (ex. your favorite come-from-behind Customer Success story of the last two years.)