Director, HRIS and People Operations

Who We Are

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

What We Stand For and Where You'll Come In

We are looking for a dynamic and experienced Director, HR Operations to join our growing Human’s team. In this critical role, you will develop, enhance, and optimize the core HR Operations infrastructure at The Farmer’s Dog. The ideal candidate will work collaboratively across the organization to deliver operational excellence in HR programs, manage the PEO relationship, oversee multi-location compliance, and establish robust policies and processes to support our employees and drive company growth. Reporting to the SVP of Humans, this role will have a significant impact company-wide, working closely with HR, Finance, managers, and employees.

One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.

How You'll Make An Impact

• Strategic Planning and Execution: Develop and execute strategic plans for the HR Operations function to meet current needs and anticipate future requirements as we scale. Implement evolving processes to support our growing workforce.
• Leadership and Development: Lead, mentor, and grow your team, fostering an environment that encourages career development and maximizes individual strengths.
• Employee Support: Provide exceptional support to employees on all HR Operations-related matters, ensuring a positive experience that aligns with our commitment to customer service excellence.
• HR Processes: Oversee the delivery and effectiveness of core HR processes across all employee life-cycle activities, including compliance, policy implementation, immigration, payroll, benefits, and compensation records.
• Program Development: Lead the development, implementation, and continuous improvement of core programs in the employee lifecycle, ensuring seamless onboarding, off-boarding, employee changes, and providing operational support for compensation, performance, and recruiting.
• Systems Management: Manage and evolve all employee systems of record, ensuring accurate and confidential data maintenance. Implement new systems as needed, including HRIS and payroll systems.
• Compliance: Ensure compliance with applicable local, state, and federal labor and employment laws and regulations, staying current on legal updates and best practices.
• Team Development: Directly and indirectly support the hiring and development of Human’s team members, contributing to a high-performing and cohesive team.
• Project Management: Lead and implement various HR initiatives, including system changes and process improvements, to support The Farmer’s Dog’s rapid growth.

We're Excited About You Because

• You go out of your way to ensure employees feel supported and heard, you bring positive energy and a can-do mentality to every employee and situation -- especially in touch points throughout the employee lifecycle.
• You believe “problems are treasures” and are open to innovative ways, solving problems from first principles.
• You have outstanding decision quality, and you have the experience and wisdom to deeply understand compliance and risk and make mitigating decisions that keep the business moving and growing.
• You thrive when multiple plates are spinning and you're able to prioritize and set direction for your team to keep building toward scale.
• You have 10+ years in HR operations with 4+ years of leading operationally-focused HR teams.

Office Guidelines

The office is open and available for all Monday through Friday. We ask all team members to be in office a minimum of 2 - 3 days a week to build a collaborative and invested environment to foster our unique in-person culture we are proud to have. This office policy is subject to change at company discretion.

Our DEI Philosophy:

Our company’s mission is rooted in deep, genuine care for dogs – and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we’re committed to hiring and supporting a diverse workforce, and investing in internal structures, opportunities, hiring/promotions processes, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.

A Few of Our Best Benefits

• Dog-friendly office in Greenwich Village
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is $165,000 USD - $180,000 USD Annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change.

Equal Employment Opportunity Statement

The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights.

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