Manager, Trade Dispute Resolutions

Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend. With our easy-to-use platform and industry-leading experience, we pride ourselves on our ability to bring businesses to the next level.

Not familiar with trade promotion spend? It’s a multi-trillion dollar problem ripe for disruption by an innovative SaaS startup. The average consumer packaged goods (CPG) brand spends 20% of its topline revenue to promote their products… but the entire industry operates on emails, PDFs, and Excel spreadsheets!

At Vividly, we’re solving this massive problem using a modern tech stack and exciting tactics including AI, Machine Learning, and Fintech, adding value to everyone in the chain. Some of our customers include brands you may use and love—Liquid Death, Amy’s, and Laird Superfoods, to name a few.

Who You Are

Oversee day-to-day operations of the Dispute Collections Service (DCS) workflow, ensuring the function is issuing disputes from Vividly to our Dispute Application, meeting timelines, issues are addressed with timely resolution, and working cross-functionally with back-up and reconciliation pods to ensure data flow and workflow disruptions are minimal. This role will also manage the DCS team and audit the function regularly. It’s imperative to keep the assembly line of the service running smoothly.

Duties and Key Responsibilities

• Manage a team of trade resolution specialists
• Oversee team's submission of disputes, including pursuing collections
• As a hands-on leader, you will also be responsible for owning a few accounts as a way of leading by example
• Play integral part in building disputes platform with developers
• Develop a robust system to track the timeliness of filing disputes along with aging analysis
• Cross-collaborate with the reconciliation team ensuring thresholds are met with disputable expenses
• Identify areas of improvement and make recommendations to improve the deduction dispute process
• Assist with hiring when necessary
• Calculate monthly commission statements
• Assist with ad hoc analysis and reporting
• Accepts responsibility for the organizational goals by taking ownership of new and different duties and identifying new opportunities within the Customer Success - Technology Enabled Services department

What We Look For

• 5+ years of management experience in Trade Promotion Management
• 3+ years of experience in dispute collections
• Works PST, MST, EST time zones
• Deductions experience is required including pursuing collections
• Experience with TPM software is an added bonus!
• Technical prowess with SaaS products preferred, including Excel, PowerPoint, G-Suite
• Experience working in a start-up and comfortable with change preferred
• Impeccable oral and written communication skills
• Eager to learn and fosters a desire to serve customers and create win-win partnerships
• A relentless attitude and the willingness to change processes and methods as we evolve

Additional Information

• Vividly is not only committed to fostering a dynamic and inclusive work environment but also offers a comprehensive range of benefits to support and enhance your professional journey with us. Here's a glimpse of what you can expect:
  • 100% Remote position - Truly remote - we are open to anywhere in the USA, so long as you have a good internet connection.
  • Salary and equity - We base our salary bands off of current market data to ensure you’re getting compensated fairly.
  • Flexible PTO - and we really mean it! We want folks to utilize time off to help prevent burn out!
  • Healthcare, Dental and Vision - We cover 100% of your monthly premiums and 60% of all dependent premiums on your plan.
  • 401K through Betterment - Where we contribute 3%.
  • Weekly Meals - $20 weekly stipend - plus, for every meal you purchase using your Sharebite stipend, they donate a meal to those in need.
  • Wellness Reimbursement - Monthly $50 wellness reimbursement for physical wellness, mental wellness, or learning & development - we’ve got you!
  • Remote Work Stipend - Monthly $200 remote work stipend for your phone bill and internet.
  • Vividly Days Off - We turn many holidays that fall on a Monday or Friday into a 4 day weekend!
  • Professional Development - we require managers to have a career development plan in place for all employees.