Application Support Engineer

What We Do

Ferovinum (fero-vinum) is revolutionising the global wine and spirits industry. With adoption & growth rates approaching 1,000% y/y and around £150m transacted in the UK alone, our platform is the most important disruptive force to power the success of the challenger brands that will shape the future of this large but archaic industry.

Who We Are

We are a high performing and ambitious team, looking to maximise the impact we can make. Each individual brings their unique strengths and experiences to the team from diverse backgrounds as accomplished deal makers, seasoned product builders, tech experts, serial entrepreneurs and industry veterans.

Our team has a strong mutual respect and clearly defined shared goals to create a cohesive, inclusive and positive working environment that celebrates inventiveness, proactivity and dedication. This provides the opportunity to learn from some of the best in their respective fields helping you explore and expand your own potential. At Ferovinum there is many opportunities for personal development and growth, as the business itself is expanding rapidly.

This is a 5-day in-office role. We are tacking a highly complex problem set in a dynanic business environment. High bandwidth communication amongst engineers and with the commercial team is key to our ability to deliver.

Who You Are

• Talented and ambitious individual looking for hard challenges and rewarding career in a fast growing company with a grand vision and a killer product
• Driven, curious, humble and collaborative. Someone who loves coding and complex problem solving
• Able and willing to work intensely and sustainably for long periods of time

Your Responsibilities

• Effectively prioritise a high volume of requests and tickets, while also addressing team related tasks and initiatives
• Collaborate with internal teams at different levels to resolve complex issues while maintaining effective communication and ensuring consistent adherence to company standard
• Deliver support for Ferovinum proprietary products hosted in AWS infrastructure and ensuring seamless functionality
• Understand core business objectives and help achieve them through daily proactive outreach to internal/external clients for their day-to-day operational needs

What We Look For

• Bachelor's Degree (or above) in Computer Science or similar discipline
• Proficient with one or more scripting languages (e.g., Python, TypeScript or similar)
• 3+ years of relevant, professional experience in a Technical Support role - prior experience working as part of a growth-focused team is a plus
• Demonstrates ownership and taking initiative, and accountability and providing update to end users or internal/external clients
• Ability to communicate technical concepts clearly and concisely, adapting communication styles to suit customer needs
• Passionate to work with small & medium sized enterprises (SMEs) - these are our clients!

What You’ll Get

• The opportunity to be part of a young, exciting Fintech start-up
• Equity scheme with sign-on + performance bonus
• Private health insurance
• Generous paid leave + public holidays
• Private pension matching contribution
• We can sponsor Tier 2 work visas as required
• Sponsored Wine & Spirit Education Trust (WSET) courses