Software Engineering Manager - Sales Engineering

Company Overview

Deepgram is a foundational AI company on a mission to transform human-machine interaction using natural language. We give any developer access to the fastest, most powerful voice AI platform including access to models for speech-to-text, text-to-speech, and spoken language understanding with just an API call. From transcription to sentiment analysis to voice synthesis, Deepgram is the preferred partner for builders of voice AI applications.

NOTE: We are taking applications until November 22nd

Opportunity

Deepgram is looking for an Engineering Manager to help drive our integration, automation, and support processes. Deepgram is the leader in developer-friendly building blocks for language AI. As such, this role directly impacts the customer’s first impressions of Deepgram’s products and uniquely influences the customer’s buying decisions. In this role, you will lead a team of engineers who help identify and solve fundamental customer issues, as well as drive customer engagement and communication, by building AI automation. By partnering closely with Engineering, Product, Sales, Customer Success, and Marketing, you will execute on the next-generation vision for our platform.

What You’ll Do

• Lead a team of multi-disciplined applied engineers to provide engineering support for the full customer life-cycle (pre-sales, onboarding, and post-sales)

• Create and improve business processes to collect customer feedback, triage and escalate customer issues, and prioritize automation

• Work closely with the rest of the leadership and product management team on product strategy and roadmap refinement with customer-obsessed thinking

• Oversee technical design, task decomposition, and daily standups to ensure the team is executing on schedule

• Engage hands-on with technical solutions for quality control, reproducing issues, and data analysis, including reviewing and authoring code

• Lead the creation of features and product releases by being closely involved with the product development, design, and review

• Work with other team leads from across the organization on cross-functional projects, help identify the critical paths, and resolve dependencies

• Hold regular 1-on-1s with direct reports, help them navigate challenges, and coach them for their career development

You’ll Love This Role If You

• Have experience working in early stage startups—from building and scaling to going through fundraising

• Great communication and leadership skills and the ability to work in a fast-paced environment

• Have a passion working directly with customers and leading customer-facing engineering teams

• Interest in relevant technologies (Rust, Python, GPUs, Elm, Postgres etc.) and willingness to challenge common assumptions about the future trajectories of technology

It’s Important To Us That You Have

• Proven experience managing and leading and growing a team with a consistent record of mentoring and coaching team members

• A strong technical background building world class solutions

• A charismatic and empathetic approach to customer service, communicating directly with customers and ensuring strong product engagement

• The ability to drive technical decisions in a scalable and thoughtful manner

• Passion about good engineering practices, emerging technologies, and improving processes

• A passion for navigating the team through the real-world constraints of a startup: how to build quickly, iterate frequently, and run experiments

• Strong practical experience with software architecture and implementation, plus the ability to engage with an Engineering team to help build and scale the existing infrastructure

It Would Be Great If You Had

• Experience working in high-growth startups

• A portfolio of relevant projects demonstrating technical knowledge of our tech stack

• An opinionated approach to partnering with product and making timely deliveries

• Familiarity with hybrid cloud models (bare-metal datacenters and cloud service providers) and scaled databases

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding after closing our Series B funding round last year. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

We are happy to provide accommodations for applicants who need them.