Learning and Development Manager

About the Opportunity

The Manager of Learning and Development will play a crucial role in designing and delivering high-impact learning experiences across Contentful. This individual will be responsible for facilitating a variety of training programs, both live and virtually, to enhance employee skills, knowledge, and engagement. The role will require global travel to Contentful offices and events to deliver in-person training sessions.

While this position does not have direct reports, it requires a high degree of collaboration with various stakeholders across the organization to ensure the successful execution of learning initiatives.

What to expect?

• Training Facilitation:

  • Deliver engaging, interactive training sessions both in person and via Zoom, ensuring the content is relevant and aligned with business needs.
  • Facilitate both soft skills and technical skills training with the ability to adapt to diverse learning needs.
  • Maintain a high level of participant engagement and satisfaction during training sessions.

• Global Travel:

  • Travel to Contentful offices and events globally to facilitate in-person training sessions.
  • Coordinate logistics for on-site training sessions, including room setup, technology requirements, and materials.

• Content Development:

  • Collaborate with the Learning and Development team to design and update training materials, including presentations, guides, and online modules.
  • Create highly technical training content in various formats, such as eLearning, on-demand, video-instructor-led training (VILT), instructor-led training (ILT), blended learning, and job aids.

• Stakeholder Collaboration:

  • Partner with HR, department heads, and subject matter experts to identify learning needs and develop training solutions.
  • Communicate regularly with global teams to understand local training requirements and ensure consistency in learning experiences.

• Technology Utilization:

  • Leverage learning technologies and platforms to deliver and track training programs.
  • Ensure that all training sessions, whether live or virtual, are recorded and accessible for future reference.

• Measurement and Reporting:

  • Monitor and evaluate the effectiveness of training programs through participant feedback and performance metrics.
  • Analyze complex data to make informed decisions and provide regular reports on training outcomes and recommendations for improvement.

• Project Management:

  • Manage end-to-end project/program management, including conception, initiation, planning, execution, performance monitoring, and project closure.
  • Demonstrate a strong ability to think strategically and execute tactically in a fast-changing environment.

• Coaching and Facilitation:

  • Facilitate coaching sessions for multiple levels, including team members and managers.
  • Preserve and adapt under pressure, maintaining a positive and professional “customer-focused” attitude.

What you need to be successful

• 10+ years of experience in Learning and Development, with a strong emphasis on the facilitation of both soft skills and technical skills training.
• Proven ability to deliver training in both in-person and virtual environments.
• Sharp analytical skills with experience interpreting complex data for informed decision-making.
• Exceptional communication and facilitation skills, including interpersonal and influencing skills, with the ability to partner with key stakeholders, global counterparts, and executives in a matrixed environment.
• Professional project management experience, including end-to-end project/program management.
• Demonstrated experience in creating highly technical training in a variety of formats.
• Strong ability to think strategically and execute tactically in a fast-changing environment.
• Ability to travel internationally as required, up to 30% of the time.
• Proficiency with learning management systems (LMS) and virtual training tools (e.g., Zoom, Microsoft Teams).
• Bachelor’s degree in Human Resources, Education, Organizational Development, or equivalent experience.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences.
• Full-time employees receive Stock Options for the opportunity to share in the success of our company.
• A comprehensive healthcare package covers 100% of monthly health premiums for employees and 85% of costs for your dependents.
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

*This role will need to be conducted in a state in which we are currently registered to do business. *

Colorado Salary Range: $158,000 - $177,000

[This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.]

Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

The application deadline is 10/14/2024

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