Pricing and Billing Ops Manager

ABOUT THE ROLE

You are the billing and pricing expert to customers & internal Aspire teams. You help set up new billing /invoicing processes and ensure existing processes run smoothly while ensuring billing happens on time. You ensure customers pay on time and manage disputes regarding anything billing. You work closely with deal desk, and GTM teams to ensure pricing is aligned for new markets and product offerings.

• Oversee all billing activities
• Be the PIC for all billing escalations and provide resolution to internal and external clients
• Identify process gaps and areas of improvement, and make an action plan to achieve those goals
• Work closely with accounting, account management, onboarding, and support teams to manage & serve our client base
• Provide feedback, create documentation, and help train other teams to provide first support to clients
• Answer client queries

YOUR PROFILE

• You are analytical - You have a solid track record in a tech company analyzing data sets and making inferences and conclusions. You are comfortable with spreadsheets
• You are a problem solver - You may have never faced a problem before, and nobody in the company may have a solution for you, but you will take the steps to investigate and find the best solution
• You are customer-obsessed - Putting yourself in the shoes of the customer comes naturally to you
• You are an outstanding communicator - Your replies are concise and clear. You are able to communicate clearly to customers and internal stakeholders. You are able to write and execute SOPs
• You have done it before - You have previous work experience of at least 3 years in a full-time role working in pricing and/or billing teams