Enterprise Customer Success Manager

About UsCanary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world’s largest and most iconic hotel brands.

About the RoleAs an Enterprise Customer Success Manager, you'll engage with the largest and most prestigious hospitality groups in the world.

Your role is crucial: you will ensure the success of strategic deployments, cultivate strong relationships with key stakeholders, and expand Canary’s product footprint within our enterprise accounts. You’ll work closely with our executive team and leaders across the company, playing a key role in steering Canary's strategic direction. Your impact will be visible at the highest levels of our organization, making this a unique opportunity to shape the future of hospitality technology.

Responsibilities

• Enterprise Deployment Leadership: Serve as the primary lead for enterprise project deployments, overseeing all phases from scoping through to successful delivery
• Foster Strong Stakeholder Relationships: Develop and maintain strong connections with client leadership, positioning Canary as a trusted partner.
• Facilitate Comprehensive Business Reviews: Regularly evaluate customer needs through detailed business reviews, addressing challenges and spotting expansion opportunities.
• Expand Product Footprint: Explore and realize avenues for greater adoption of Canary products through strategic upsells and cross-sells within the existing customer base.
• Promote Customer Advocacy: Transform satisfied clients into active promoters, amplifying the success stories of Canary Technologies’ impact.

Qualifications

• BA /BS
• 5+ years in Account Management or Customer Success, preferably in hotel technology
• Demonstrated ability to lead, manage and deliver large-scale projects on schedule
• Excellent client-facing and internal communication skills, with the ability to communicate effectively with senior-level stakeholders
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
• Project Management Professional (PMP) certification is a plus, but not a requirement