Customer Success Manager (On-Site)

Tronic is a leading technology company specializing in advanced brand loyalty and customer engagement solutions. Our innovative platform is designed to transform how enterprises connect with their customers, offering a unique blend of gamification and reward systems.

Our mission is to enable businesses to build stronger, more valuable relationships with their customers through our comprehensive loyalty ecosystem. The Tronic platform provides:

• Cross-brand interoperability, allowing customers to earn and redeem rewards across multiple participating brands

• Customizable loyalty journeys that enhance customer experiences and drive engagement

• Branded digital wallets for seamless reward management and improved brand visibility

• Enhanced data security and transparency, ensuring trust and compliance

Tronic serves key sectors including retail, hospitality, travel, and consumer goods, helping businesses adapt to changing consumer expectations and behaviors. Our team is committed to developing solutions that drive customer loyalty and deliver measurable business results.

We're seeking talented professionals who are passionate about innovation in customer engagement and loyalty programs. Join Tronic in developing the next generation of loyalty solutions that create value for both businesses and consumers.

Note: This is an on site non-remote position in Dallas, TX

What you'll do

Job Overview:

The Customer Success Manager at Tronic, you will play a critical role in ensuring the success of our customers. You will be responsible for client communications and assisting in the smooth transition of customers from sales through the activation of the customers Tronic Brand Channel. The role requires a blend of relationship management, sales support, and project coordination to ensure customer satisfaction, retention, and the successful deployment of Tronic's products and services

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Key Responsibilities:

1. Client Communication:

2. Customer Onboarding:

3. Project Support and Implementation:

4. Customer Success and Retention:

5. Cross-Functional Collaboration:

6. Reporting and Performance Monitoring:

7. Customer Advocacy:

Key Skills and Qualifications:

• Experience: 3-5 years in an account management, project management, or customer success role, with a proven track record of managing complex client relationships, preferably within a SaaS, technology, or Web 3 environment.

• Web 3 Knowledge: Strong understanding of blockchain technology, decentralized applications, and the broader Web 3 ecosystem. Familiarity with digital wallets, token economies, and gamification principles is a plus.

• Communication Skills: Exceptional verbal and written communication skills, with the ability to explain technical concepts in a clear, concise manner to both technical and non-technical stakeholders.

• Relationship Management: Demonstrated experience in building and maintaining long-term client relationships, managing customer expectations, and delivering value to diverse client portfolios.

• Project Management: Solid organizational skills with the ability to juggle multiple projects and deadlines while maintaining a high level of client satisfaction. Experience managing project timelines and working with cross-functional teams.

• Problem-Solving Abilities: Proactive and resourceful, with a strong ability to anticipate client needs and resolve issues that arise during the onboarding and implementation phases.

• Technical Aptitude: Comfortable working with and understanding the technical components of SaaS platforms, including integrations, APIs, and digital customer journeys.

• Analytical Skills: Experience using data to drive decision-making, with a focus on tracking customer KPIs, delivering performance reports, and proposing actionable improvements.

Adaptability: Ability to thrive in a fast-paced, rapidly evolving industry, with a keen interest in staying up to date with emerging trends in Web 3 and technology.

What we offer

• Interesting, Challenging, and Innovative work

• Competitive salary and equity

• Remote work opportunities

• Health, dental, and vision insurance

• Flexible time off

• Work-life balance