Drone Engineer (as a contractor 1099)

SPH Engineering is a global provider of Uncrewed Aerial Vehicle (UAV) software solutions, integration services, consulting, and custom development to expand drone applications. Its innovations support UAVs of different manufacturers, advancing drone technologies for surveying, data collection, and entertainment. Founded in 2013 in Latvia (EU), the company has a global customer and partner network in 150+ countries.

We are actively seeking a dedicated and customer-focused individual to join our team in the US subsidiary as a Drone Engineer (as a contractor 1099). In this role, you will be the primary point of contact for our valued customers and partners across North America. Your main objective will be delivering exceptional support while leading demos and proofs-of-concept for our rapidly expanding customer base.

Key Responsibilities:

• Conduct captivating and informative technology demos for both customers and partners;
• Participate in proofs of concepts and projects as a drone pilot and a payload operator;
• Provide technical assistance through various channels, including our service desk platform (Jira), email, and phone for both hardware and software solutions developed by SPH Engineering;
• Collaborate with the marketing team by sharing user stories and insights, which will be transformed into engaging content such as articles, FAQs, how-to guides, and videos.

Qualifications:

• FAA Part 107 license;
• Proven experience in Drone, IT, or Software Development industries;
• Background in Technical User Support, showcasing your ability to comprehend and resolve complex technical issues;
• Proficiency in English for effective verbal and written communication. Spanish language skills are a valuable plus;
• Capability to manage and process large volumes of information, efficiently organizing and preparing data;
• Familiarity with tools like JIRA Service Desk and CRM systems;
• Strong skills in Windows, MacOS, Android, and general electronics encompassing PCs, phones, tablets, drones, and more;
• A keen interest in uncrewed systems and robotics will be beneficial, either professionally or as a hobby;
• Demonstrated problem-solving skills, determined to find practical solutions for user issues;
• Self-motivated, responsible, compassionate, and supportive personality traits.

What We Offer:

• Contractor (1099);
• Join an international company operating in a rapidly growing industry with cutting-edge products and significant global expansion potential over the next five years;
• Enjoy a flexible and hybrid work environment that promotes work-life balance.

If you're ready to be a vital part of our team, contributing to exceptional customer experiences and driving the success of our innovative products, we encourage you to apply. Your skills and passion will play a key role in shaping the future of SPH Engineering.