Sr. Manager, Workforce Strategy

Meeting the needs of our growing client base by delivering high quality care is one of our top priorities. As Sr. Manager, Workforce Strategy, your goal is to evaluate, design, and implement strategies and programs to recruit, reward and retain Honor’s top performing Care Pros while effectively managing cost. We are looking for a unique blend of exemplary analytics, stellar cross-functional leadership, strategic thinking and creativity to solve complex problems.

Responsibilities:

• Deploy deep data analysis of Honor’s Care Pro workforce performance, retention, and cost base. Design and implement programs to attract and retain high-performing Care Pros and elevate Honor as a top employer. This role will have an initial focus on our financial structures to incentivize Care Pro performance and retention.
• Regularly analyze ROI and efficacy of workforce programs to determine their impact on Care Pro recruitment, retention, and Care Pro performance. Generate and implement recommendations to balance costs and maximize ROI.
• Deploy market research and data analysis, and lead cross-functional teams to build and regularly update a rich fact base on Care Pro motivations, personas and behaviors to inform design of workforce programs, with a primary focus on compensation strategy. Stay up to date on compensation structure and trends within the Home Instead franchise network and broader industry to drive insights and develop recommendations.
• Regularly assess market-level workforce health (e.g., ensure Care Pro skill levels meet market demand for care needs) and work with Care leadership to identify and deploy market-level levers to improve Care Pro performance.
• Lead cross-functional teams to implement and evaluate workforce programs, including implementing new or updated compensation and incentive programs. Partner with Business Operations to support the twice-yearly wage review and forecasting cycles. Partner with People Operations to support the twice-yearly benefits eligibility review cycle.
• Partner with HR and Legal to ensure recommended programs comply with all relevant employment laws and regulations, including but not limited to wage and hour laws, tax regulations, and reporting requirements.
• Communication and Training: Develop and deliver communication materials, training programs, and resources to manage internal change to Care Pro programs and educate Care Pros.

Skills and Experience

• Minimum 8-10 years experience in business analytics, finance, or management consulting
• Experience working with complex data sets to drive insights and program design, preferably related to pricing and/or wage
• Experience working in high growth and/or late stage startup technology companies preferred
• Demonstrated ability to lead cross-functional teams in designing and building solutions that solve for quality at scale
• Proven ability to develop high-quality relationships and form partnerships with diverse stakeholders
• Excellent interpersonal, verbal and written communication skills
• Ability to be decisive and thrive in an unstructured and fast-paced environment
• Ability to plan and execute on both strategic and tactical level
• Knowledge of employment legislation and regulations preferred