Senior Associate, Client Service

OVERVIEW:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

Play a vital role in Guidepoint’s success.

Are you looking to advance your career and hone your project, people, and relationship management skills? Would you thrive in a fast-paced, team-focused environment where everyone works hard, plays hard, and is rewarded for their individual contributions?

If so, this Senior Associate, Client Service position at Guidepoint may have your name on it.

Who We Are:

🤝 Team-oriented and collaborative

💪Hard-working professionals who strive for excellence

👩‍💻 Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients

🥇Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint

🚀 Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

What YOU will own:

• Help clients collect primary research insights to explore and refine business-critical strategies, from new market entry and product launches to acquisitions and licensing deals.
• Serve as the go-to person responsible for the day-to-day relationship and service delivery for a portfolio of clients in different industries.
• Use your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clients.
• Direct the expert recruitment efforts of the Research Associates assigned to support your clients.
• Develop effective screening criteria, understand each client’s compliance requirements, and master Guidepoint’s proprietary CRM system.
• Work closely with the Project Managers and other team members to optimize client use of Guidepoint’s service.

Experience YOU will bring:

• 1+ years of experience within client service or lead generation
• Bachelor’s degree
• Previous internship/volunteering/extracurriculars
• The right to work in the UK

Skills YOU will Bring:

• Desire to work in a sales/lead generation role that is KPI and metrics-driven
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of a team

What We Offer:

💰Competitive compensation

💊Private health insurance

💼Entrepreneurial environment, autonomy, and fast decisions

🌍 International exposure to the global Guidepoint service teams

👕 Casual work environment

🥂Summer and winter team events

Interview Process:

• Meet your Guidepoint Recruiter!

  • Initial Candidate Screen

• Meet the Guidepoint Teams!

  • Hiring Manager Interview

• Mock Assessment (Role Dependent)

  • Complete a stimulated client request and gain more insight into the role

• Interview Process Outcome

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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