Operations Specialist / Senior Specialist, Regional Management Office - India

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team: 

The India Strategy & Innovation team sits within the Global Supply department at Agoda. We work closely with the sales department (Global Supply) of India to identify and optimize growth opportunities on accommodations supply for the company and to set up experiments to measure and implement changes.

This role will specifically serve the Indian market from a strategy and innovation perspective.

The Opportunity:

Key Objective: As a Specialist/Senior Specialist – Business Analysis and Operations in the Supply Team, you will be responsible for the local implementation of global, regional, and country initiatives and experiments. You'll collaborate with leadership to set optimal quarterly KPIs for the sales team and act as the go-to person for Agoda processes and systems, making you the backbone for Supply Operations in the Indian Subcontinent. Utilizing data and in-depth market insights, you will identify growth opportunities and challenges, and build scalable action plans to address them. You'll also develop and implement ideas based on your findings to help achieve the key objectives of the Supply Team.

Who Are We Looking For: We seek an individual with strong project management and analytical skills, coupled with marketplace knowledge and a high level of operational savvy. The ability to establish and develop long-term relationships with key stakeholders is crucial. A driven personality, strong leadership, effective communication, disciplined work habits, and attention to detail are essential for success in this role.

In this Role, You'll Get To:

• Become a specialist in Agoda’s Supply Team systems/tools
• Work closely with senior leadership, account management, and business development teams to form and execute market go-to strategies
• Achieve operational efficiencies and provide business visibility through the development and deployment of systems, products/dashboards, and processes
• Drive and project manage key initiatives in strategic value areas, operational and process optimization
• Support and develop Agoda Supply Team systems and tools
• Become a specialist in our extranet Yield Control System (YCS) and other systems/tools
• Showcase strong analytical skills by developing dashboards and reporting systems for internal use
• Seek, share, and document best practices and knowledge
• Assist with training and create training materials for external and internal users
• Coordinate with central teams and senior management on planning and execution of key company/market-specific objectives

What You'll Need to Succeed:

• Bachelor’s degree or equivalent
• Operations or analytics experience with a proven track record in handling multiple projects
• Excellent problem-solving skills
• Strong numerical and analytical skills
• Strong interpersonal skills
• Proficiency in SQL
• Ability to learn and adapt quickly
• Ability to communicate value propositions to potential partners
• Highly adaptable and comfortable working in an agile environment
• "Get it done" attitude and work ethic
• Strong attention to detail
• Highly disciplined work habits
• Strong communication skills with fluency in English

It's Even Better if You Have:

• Understanding of the principles of conversion, ROI, and financial metrics associated with online business and online partnerships
• Working knowledge of analytics and visualization tools such as Tableau/Power BI
• Proficiency in Python, R, or other automation/coding languages
• Energetic and driven personality
• Creativity and innovation
• Proven track record in project delivery and product/system/process improvement
• Multinational commercial experience

• E-commerce industry experience

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Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.