ID Verification Agent - Data Entry Specialist

ID Verification Agent (Data Entry Specialist)

Location: Louisville, KY, US

Pay: $16.65/hr

Shift: Nights & Weekends with flexibility to work other shifts if needed

Position Overview

The ID Verification Agent will be a member of the Operations team. This role will be primarily responsible for ensuring every consumer who conducts business with ecoATM meets the required criteria for approving a transaction. The position requires the ability to remain focused while quickly verifying new transactions. Ideal candidates will have strong attention to detail and be able to work with speed and accuracy.

During the 2-week training period, employees must be available to train M-F during a day shift. After the training period is over, employees will work with their supervisors to determine the official shift hours.

Key Responsibilities

• Approve or deny transactions with customers based off of the requirements for conducting business with ecoATM
• Responsible for timely and accurate verifications
• Perform data entry and data verification tasks
• Schedule Expectation: must be available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support. The schedule will remain consistent week-to-week.

Education & Experience

• High school diploma/GED or 6+ months of data entry/verification experience required
• Experience working in a call center or customer service environment is preferred

Knowledge, Skills & Abilities

• Basic computer application skills
• Fluent in English
• Dependable, honest, & trustworthy
• Must work well within a team environment
• Able to work a flexible schedule, including evenings and weekends 

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.