Robot Operator (Remote, India)

Responsibilities:
-Robot Control: Operate and control robots remotely using Kabam’s remote management software. -Follow designated procedures and protocols to ensure safe and efficient operation
-Monitoring: Utilize remote monitoring systems to keep a close eye on robot performance, sensors, and feedback.
-Ensure that robots are functioning optimally and intervene as necessary.
-Troubleshooting (level 1 support): Identify and troubleshoot errors, failures, and bugs in robot operations.
-Apply appropriate solutions and implement fixes to ensure smooth functioning.
-Address any technical problems or malfunctions promptly and efficiently.
-Able to escalate to appropriate personnel if necessary.
-Handle Incident Management: Respond to and resolve robot issues within the defined Service Level Agreement (SLA).
-Reporting and Process Improvement: Identify and report errors, failures, and suggest improvements to existing processes and technologies.
-Contribute to the enhancement of operational efficiency and customer satisfaction.
-Communication and Standard Operating Procedures: Follow predefined communication scripts and standard operating procedures while interacting with customers and addressing their needs.
-Provide accurate information, research issues thoroughly, and offer appropriate solutions or alternatives.
-Data Management: Maintain detailed records of all interventions and interactions.
-Ensure accurate documentation of actions taken and outcomes achieved.
-Performance Tracking and Learning: Participate in training sessions and seize learning opportunities to expand your knowledge of Kabam’s technologies and processes.

Requirements:
-Prior experience in incident management, customer service, or technical support roles is preferred.
-Strong communication skills are essential to interact with customers, relay information clearly, and provide support. This includes both oral and written communication abilities.
-Keen Eye for Detail. Attention to detail is important for accurately documenting interventions, identifying errors or bugs, and ensuring precise communication with customers and team members.
-Ability to Work Independently and as Part of a Team. The role requires the capability to work independently with minimal supervision. However, collaboration and teamwork are also important when coordinating with colleagues and sharing knowledge or insights.
-Excellent Time Management and Multitasking: The ability to manage time effectively, prioritize tasks, and handle multiple responsibilities simultaneously is necessary for efficient operations.
-Good English skills (verbal and written).
-Owns a Laptop and Headset. Being equipped with a personal laptop that runs Google Chrome and a headset is required as part of the Bring Your Own Device (BYOD) concept.
-Able to Work in a 24/7 Roster-Based Shift. The job involves working in rotational shifts, including weekends and holidays, to provide round-the-clock support and ensure continuous operation.