Client Success & Account Management Associate

We are a Certified B Corporation tackling some of our biggest social problems through a mix of creativity, inclusiveness, and intelligent software. We want to change how people, organizations, supply chains, and governments measure and manage positive social impact, sustainability, environmental social governance (ESG), and meaningful work. If that sounds nice we'd love to have you be a part of it.

We're looking for a European Union (EU)-based thoughtful, detail-oriented, proactive Client Success & Account Manager who can support Brightest and our clients with:

• Managing client accounts in the EMEA region including onboarding new clients to ensure their
  understanding and successful adoption of the Brightest software

• Continued development of tutorial guides and training material

• Providing software support, advice, troubleshooting and issue resolution for customer needs related to the use of our ESG and sustainability software platform in English and French (and another european language)

• Building and maintaining strong client relationships

• Working closely with our Sales, Business Development, Client Success, Account Management and Product teams to support new client needs

This is a great opportunity to continue to grow your expertise in ESG (environmental social governance), sustainability, and social impact - themes that are continuously evolving and gaining increasing relevance among companies.

Who you are (what we’re looking for):

• 1-3 years of client success / account management, sustainability, or consulting experience
• Expertise in Carbon Accounting, EU sustainability & ESG regulations, or Product Life Cycle Assessments, is a plus
• Multi-lingual candidate who is business fluent in English and French, other European languages Spanish, Italian, Portugueses are a plus
• Ability to effectively work independently as well as collaboratively in a remote-work team environment
• Good written and verbal communication skills
• You're social, patient, caring, a thoughtful communicator, and you know how to support and maintain high-quality customer relationships
• Entrepreneurial mindset: you are proactive and willing to wear different hats
• Passion for social impact, environmental sustainability, ESG, and climate action

Perks:

• Support an early-stage, growing, international social enterprise
• Work fully remote from anywhere
• Opportunity to work cross-functionally with our client team, product team, and company leadership and learn every aspect of how our startup works and inform what our engineers build and how we make our product better
• Flexible (european) remote hours and unlimited vacation policy
• Have a real positive impact on the world - we're not just reading the news, we're trying to shape and create good news. Sound good? Great, let's build something amazing together.

Note: Brightest is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic.