Project Manager (CX)

Job Description

Miratech is welcoming a highly skilled Project Manager to join our team, responsible for overseeing projects in the CX domain, with a focus on supporting both scope-based and time-and-material (T&M) engagements. We are flexible in our hiring approach, offering opportunities for both full-time employment and part-time consulting engagements. Ensuring a 75-80% ET timing overlap is mandatory

Responsibilities:

Coordinate the project management activities, resources, budget control, equipment, and information.
Develop and maintain project documentation, invoices, plans, and reports.
Maintain project plans, including schedule and project timeline, team plans, etc.
Meet target criteria within the project.
Identify and manage risks to ensure delivery is on time.
Lead and motivate project team, coordinating the project team to keep them on track and keeping the project on budget.
Project cost management.
Develop and maintain strong business relationships.
Act as the point of contact and communicate project status to all participants, plan meetings, minutes keeping.
Cooperate and coordinate with other departments, and third-party subcontractors, satisfy the needs of different stakeholders over the project lifecycle.

Qualifications

1+ years of experience in project management.
Experience in managing projects with vendors.
Technical background: hands-on with CX domain projects
In-depth experience with identifying and understanding the user and business needs.
Strong knowledge of Microsoft Office, Excel (pivots tables, data analysis, etc.), PowerPoint, and Visio.
Strong business analytics skills
Excellent self-management, planning, organizational, presentation, and analytical skills.
Attention to detail.
Experience with Customer Experience software will be a big plus (experience with any CX Platforms such as Contact Center solutions, for example — Genesys Cloud, TalkDesk, Five9, Nice, Avaya, etc.).
Master's or bachelor's degree, preferably in Technical and/or Economics Science
Perfect communication and interpersonal skills.
Upper-intermediate or higher English.
Ability to work in a multicultural team.
Have to overlap with ET timing at least 75-80%.