Clinical Support Specialist

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

Dandy is hiring a Dental Support Specialist with experience in the dental field. To deliver a best-in-class experience to our dental practice clients. As a Dental Support Specialist, you will handle more complex dental questions, be the first line of defense when a Dr asks to talk to a dental technician, and work one on one with them to understand their questions, concerns, and/or issues.

What You'll Do

• Have a deep understanding of restorative dentistry to help Doctors transition to a digital lab.

• Serve as a dental expert in your supported product lines and provide support to our Doctors and our CX agents.

• Work daily on the front line answering all complex dental and lab questions about product, material, fit, design, shade, etc.

• Act as the technical liaison between customers and the lab (i.e. translate doctor feedback to digital designs) for live orders

• Support doctors with Require specific knowledge on all Dandy digital workflows and skus.

• Assist in all refabrication processes with the Doctors and collect any and all information needed.

• Provide live support to dental practices and agents, aiding them in the use of the intraoral scanner and coaching them on best practice when capturing images alongside assisting with live scan review, aligning bite, margin marking, etc.

• Communicate and work closely with the product line support experts and CDT’s on difficult cases and use them as a point of escalation.

• Strong communication skills with a deep array and understanding of dental knowledge to go into detail with in depth dental cases of all skus, designs, wax ups, etc.

• Implants Team: Have an understanding of implants, scanbodies and their compatibility, surgical reports, and reading and x-ray.

• Provide outreach assistance and follow up calls with Doctors to ensure best outcomes.

• Work cross functionally with our order operations and lab operations teams to ensure Doctors are getting what they need when they need it.

• Implants Experience: Have an understanding of implants, scan bodies and their compatibility, surgical reports, and reading and x-ray.

• Through strong dental knowledge, work one on one and build relationships and trust with the Drs.

What We're Looking For

• 5+ years of professional lab experience, preferably with expertise in specific skus

• Minimum 2 years experience with CAD/CAM design & 3Shape Design

• Ability to resolve doctor client issues and deliver a great experience through phone, chat, and in-person communication

• Desire to work in ambiguous, high velocity environment

• Willingness to roll up your sleeves and fix problems in a hands-on manner

• Intellectual curiosity and research abilities

Bonus Points For

• CAD/CAM Design Skills

• Outstanding professional references to share

• Fluency in a second language

• Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

For full time positions, we offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs.