Customer Success Manager

Company Description
RunMyLease Inc is a fast-growing Automotive SaaS startup based in Downtown Boston. Our mission is to provide car dealerships with success web-based tools + solutions to drive increased traffic, engagement and ultimately sales at these dealerships around the United States.

Role Description
This is a full-time, hybrid role. As a Customer Success Manager, you will be responsible for providing exceptional customer support to our clients. This includes assisting with technical issues, answering inquiries, and troubleshooting problems. You will also collaborate with sales + account management team members to ensure customer satisfaction and contribute to the continuous improvement of our products.

Company Culture
We're a group of younger tech-professionals based in Boston. We really enjoy our work and find the office a fun place to hang out. We emphasize teamwork, collaboration and hard work. During breaks or after work, we enjoy throwing darts at the office, going out for beers, and golfing when the weather's nice.

Qualifications

• Interpersonal Skills
• Customer Support and Customer Satisfaction
• Analytical Skills
• Excellent Communication
• Ability to troubleshoot and solve problems
• Attention to detail
• Ability to work independently and as part of a team
• Prior experience in customer support or related role is preferred
• Knowledge of the automotive industry is a plus
• Bachelor's degree in a relevant field is beneficial