IT Support Officer

At Pet Circle, we want to create a world where pets and their families are healthy, happy and spend more time together - and we are looking for fantastic people to help us do that!

Over the past ten years, we’ve scaled to become one of Australia's Top 5 eCommerce companies and the No.1 player in the Online Pet industry. We will accelerate our growth as we continue on our mission to disrupt the way that pet parents discover & shop for the products they love.

The pet industry is booming (it’s a $15billion dollar industry!) and pets are holding bigger spaces in our hearts and homes than ever before. Online penetration of the pet industry is going to grow exponentially in the next 5 years. This is a unique opportunity in your career to be part of our exceptional growth story!

Founded and headquartered in Sydney, our team is now over 700 people strong and are based across Australia, New Zealand and the Philippines.

The Opportunity
The IT Support Team is growing and looking for a ‘hands-on’ IT Support Officer, to provide exceptional support to the established Eastern Creek Fulfilment Centre and our Sydney CBD Head Office. Your daily responsibilities will ensure the effective management of local technology within these locations, ranging from Windows PC’s, Ubuntu PC’s, handheld PDA devices, the LAN and various VC facilities.
As well as this, you will assist in providing remote support to the wider business with users based in AU, NZ and PH as well as additional Fulfilment Centres in Perth and Brisbane. You will assist in the efficient onboarding and off-boarding of Pet Circle staff, as well as the management of all hardware from maintenance to the organisation of warranty servicing. You will also have exposure to a wide range of projects including the implementation of supply chain automation hardware, playing a vital role in providing ongoing support for these devices.

Role Location
At Pet Circle we believe that collaboration and team connection is key for success. This role will be based in Sydney with a blended working arrangement of up to 4 days per week in our pet friendly CBD and Eastern Creek offices and the remainder working from home (or the office, if you prefer!)

Your Responsibilities:

• Providing onsite IT support for the Eastern Creek Fulfilment Centre, across Windows PC's for the general end user, to Linux OS for the warehouse's operational devices.
• Ensuring all tickets are logged are documented.
• Providing onsite IT Support for the CBD Head Office, ensuring Video Conferencing Facility management and operationInstallation, relocation and repair of Laptops, Desktops, Monitors, PDAs and Printers for the Eastern Creek FC Installation and building of warehouse PC's, including installation of Ubuntu OS
• Maintenance of local area network, including switch/router/AP firmware upgrades working with the site to minimise disruptionRemote support for the wider business across AU, NZ and PH
• Remote support for the additional fulfilment centres in Brisbane and PerthCreate and Maintain technical documentation
• Creation of user accounts for new staff onboarding including Google, Atlassian, Slack and accounts relevant to department requirements. Working closely with the Supply Chain team implementing a regular audit of Supply Chain system access.
• Timely deletion of user accounts for staff offboarding
• Maintenance of Asset Inventory, ensuring all newly allocated and returned equipment is documented and accounted for.
• Organisation of warranty related servicing/repair for all relevant devices, assisting in the adherence of licensing agreements, organising the purchase of additional licensing where required across a number of software platforms. Maintaining the licence database, ensuring accurate records.
• Ability to be on call during the warehouse's 7 day operations, providing timely support where required or escalating to the relevant team ensuring an effective resolution

What Success Looks Like:

• Improved support for the Eastern Creek FC and Head Office Locations
• Improved remote support for the wider business
• Effectively functioning technical hardware in the Eastern Creek FC, CBD Head Office as well as the wider business
• Accurate documentation and inventory information for hardware and software licensing

Your Ideal Skills and Experience:

• Tertiary qualification in IT or comparable experience
• Previous support across Google Workspace/Atlassian/Slack as core applications
• Previous network experience, through managing a small to medium local network especially wireless infrastructure.
• Troubleshooting issues and providing a timely outcome. Experience supporting multiple OS platforms including Windows/Apple/Ubuntu/AndroidHands on experience, with an ability to troubleshoot hardware related issues.
• Experience in Asset Management, including the prompt response to damaged equipment Nice to have: - Warehouse support experience, supporting a range of physical technical devices including PDA’s, Label Printers, Automated Supply Chain equipment

Why Join?
We’re passionate about what we do and our love for pets is the centre of our why. Becoming a pawsome Pet Circler means you’re committed to help shape an entire industry - pretty exciting stuff! We’re a stable, innovative and low-ego group of people who relish challenges and aren’t afraid to do what’s right. Here’s what we stand for;

• We’re Better Together
• We operate with Humble Hearts and Hungry Minds
• We truly believe that Pets Matter; pets and pet parents always have a seat at our table
• We’re Instinctively Curious. Always

What else is in it for you?
A focus on you and your development - think learning tools, stretch projects, focus groups, secondments and other internal mobility opportunities! We’re committed to flexibility and understand that it means different things to different people. Your wellbeing is non-negotiable. We seek to provide a collaborative, caring and safe environment, allowing you to present your full self each day. Pet Better with up to 50% employee discount, product sample giveaways and Pawrental leave. Join us on our animal welfare mission: we donate 10,000kg of pet food and supplies per month to pet shelters and support our communities through team charity volunteer days. We have an incredibly passionate team, a leading brand, over 700,000 customers and growing, and we’re only just getting started! At Pet Circle, candidate experience is of utmost importance. We have been recognised as a 2023 Circle Back Initiative Employer and we commit to responding to every application.

Belong at Pet Circle
Our unique expertise unites us to achieve our goal of helping pet parents, pet better. We value diversity in all forms and perspectives, always. Our global team is highly valued for all that they offer, we listen to each other and create a humble and inclusive environment for all to thrive. No matter your background, please apply if our roles ignite an excitement in you to bring your full self to work each day.

Role Location
At Pet Circle we believe that collaboration and team connection is key for success. This role will be based in Sydney with a blended working arrangement of up to 4 days per week in our pet friendly offices and the remainder working from home (or the office, if you prefer!) Our working arrangements and your required office day are subject to change in line with business requirements.

Belong at Pet Circle
Our unique expertise unites us to achieve our goal of helping pet parents, pet better. We value diversity in all forms and perspectives, always. No matter your background, please apply if our roles ignite an excitement in you to bring your full self to work each day.